Caleb Sowers
New Albany,OH
Summary
Customer Experience Specialist skilled in enhancing client satisfaction and optimizing operational workflows. Successfully utilized expertise in inventory control and people management at New Albany Links Golf Club, driving notable improvements in efficiency. Proven track record of proactive problem-solving and professionalism that consistently exceeds organizational expectations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Concessions Worker
New Albany Links Golf Club
New Albany, OH
03.2024 - Current
- Processed payments on cash register and counted back bills and change to patrons.
- Applied customer feedback regarding menu items and replenished popular offerings to meet demand.
- Kept track of stock rotation so that older products are used first while maintaining freshness of new stock items.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Server
New Albany Links Golf Club
New Albany, OH
12.2023 - 08.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Presented menus and answered questions regarding items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Trained new employees on restaurant procedures and plating techniques.
Education
High School Diploma -
New Albany Highschool
New Albany, OH05-2024
Skills
- Equipment operation
- Safety monitoring
- Surface cleaning
- Reliability and punctuality
- Menu memorization
- Cash handling proficiency
- Stress tolerance
- Professionalism and courtesy
- Customer service
- Goal tracking
- Excellent people skills
- Inventory control
- Problem-solving
Affiliations
- Intramural soccer player
- Watcher of educational shows (science/history)
- Artistic
Languages
English
Professional
Spanish
Limited
Accomplishments
- College Board National recognition
- National honors society
- Distinguished Alumni New Albany High School
- Congress of Future Medical Leaders Award of Excellence
Certification
- Drivers license
References
References available upon request.
Timeline
Concessions Worker
New Albany Links Golf Club
03.2024 - Current
Server
New Albany Links Golf Club
12.2023 - 08.2024
- Drivers license
High School Diploma -
New Albany Highschool
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