Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caleb Squires

Indianapolis,IN

Summary

Highly motivated IT Specialist with extensive hands-on experience in end-user support, asset management, and Point-of-Sale technology. Skilled in troubleshooting, system imaging, Active Directory management, and network security. Demonstrated ability to collaborate effectively across teams and departments, ensuring operational efficiency and delivering high client satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Client Services

LIDS
07.2024 - Current
  • Collaborated across departments to enhance IT systems and processes.
  • Managed IT equipment inventory using asset management tools (Asset Panda).
  • Imaged and deployed new/replacement laptops and desktops for end users.
  • Led the decommissioning of legacy POS devices in migration projects.
  • Supported distribution center and corporate office staff, ensuring seamless IT operations.

Tier 2 Helpdesk Technician

LIDS
10.2021 - 07.2024
  • Troubleshot mobile POS systems, including PAX A77 devices.
  • Administered Active Directory for account management and password resets.
  • Documented all work and resolutions in Zendesk to ensure transparency and efficiency.
  • Maintained network security and minimized downtime across systems.

Loss Prevention Associate

Walmart & Meijer
01.2015 - 12.2021
  • Created detailed reports to ensure compliance with policies and procedures.
  • Developed Excel sheets to track merchandise loss and reduce incidents.
  • Provided technical troubleshooting for store equipment and customer devices.

Tier 1 Helpdesk Technician

LIDS
05.2019 - 02.2021
  • Delivered remote desktop and phone support for end users.
  • Resolved POS, VOIP, printer, and network connectivity issues.
  • Logged service requests and solutions using TrackIt ticketing system.

Electronics Associate

Walmart
03.2014 - 09.2015
  • Supported customers with device troubleshooting and usage demonstrations.

Education

Information Technology Systems Administrator Program -

MyComputerCareer
Indianapolis, IN
10.2018

Skills

  • End-User Support
  • Asset Management & Inventory Control
  • Intune Deployment & Management
  • Active Directory & Azure AD Administration
  • Event Technology Setup & Troubleshooting
  • Multi-Factor Authentication (MFA) Implementation
  • VPN Configuration & Connectivity
  • Hardware/Software Maintenance
  • Cross-Functional Team Collaboration
  • Computer building
  • Diagnostics
  • Repairs
  • Windows 7
  • Windows 10
  • Windows 11
  • Windows Server 2008
  • Windows Server 2008 R2
  • Microsoft 365
  • Intune
  • Entra
  • Zendesk
  • Active Directory
  • Fortinet
  • Cisco Meraki
  • Cradlepoint
  • DameWare
  • Command Prompt

Certification

  • CompTIA Server+, SK0-004
  • CompTIA A+, 220-902, 220-901
  • MTA Networking, 98-366
  • MTA Security, 98-367

Timeline

IT Client Services

LIDS
07.2024 - Current

Tier 2 Helpdesk Technician

LIDS
10.2021 - 07.2024

Tier 1 Helpdesk Technician

LIDS
05.2019 - 02.2021

Loss Prevention Associate

Walmart & Meijer
01.2015 - 12.2021

Electronics Associate

Walmart
03.2014 - 09.2015

Information Technology Systems Administrator Program -

MyComputerCareer

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Caleb Squires