Lisa Dagenais
East Wakefield,NH
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Summary
Adaptable Application Analyst and Project Manager with a 20-year background working in the Healthcare application industry. Adept at planning and conducting system testing for all department software. Expertise in Project Management and Instructional Design. Collaborative and self-directed with outstanding judgment and time management skills.
Overview
23
23
years of professional experience
1
1
Certification
10
10
years of post-secondary education
Work History
Application Deployment and Endpoint Services Lead
Mass General Brigham
Somerville, MA
12.2019 - Current
- Lead teams of information system professionals deploying over 2000 applications to 100,000 endpoints using Microsoft Configuration Manager, Azure Intune, and Citrix implementing technology-based solutions across the enterprise.
- Integrate and collaborate to identify requirements and prioritize work effort for engineering team of 25 professionals.
- Produce regularly scheduled and ad hoc status reports for all levels of leadership.
Project Manager
Wentworth-Douglass Hospital
07.2019 - 12.2019
- Transitioned over 300 applications and converted 6000+ endpoints to enterprise systems during merger.
- Lead teams of Network Administrators, Network Engineers, Application Analysts and end users to successfully implement new software and hardware.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Application Analyst
Wentworth-Douglass Hospital
01.2016 - 06.2019
- Configure UltiPro HRIS system and Kronos timekeeping, and scheduling systems to align with organization policy and practice for company of 3500 people.
- Delivered reliable software upgrades and enhancements by overseeing software installation, configuration, testing, implementation, and support phases of IT projects.
- Integrate ancillary systems with HRIS employee database to decrease manual staff data entry and increase accuracy.
- Respond to customer issues and concerns with solution in timely and positive manner
Instructional Designer
Wentworth-Douglass Hospital
01.2014 - 01.2016
- Primary HealthStream learning management system administrator, e-learning author and consultant for subject matter experts.
- Manage 50+ projects related to learning design, implementing and overseeing plans to address industry changes, unique challenges and ongoing training.
- Work with subject matter experts to identify learning needs, create media to support learning including e-learning courses, video and printable job aids as well as develop assessments based on identified learning objectives.
- Used Adobe Captivate to design training for clinical, support and managerial employees implementing successful instructional design projects from concept to completion within budget and time constraints.
Education Operations Manager
Wentworth-Douglass Hospital
01.2010 - 01.2014
- Responsible for preparing and adhering to department budget of $350,000 and managing daily operations.
- Negotiate SaaS learning management system and associated courseware contract. P
- Primary learning management system administrator, e-learning author and consultant for subject matter experts.
Staff Education Specialist/LMS Administrator
Wentworth-Douglass Hospital
01.2001 - 01.2010
- Learning management system administrator for multi-facility company of 3500 employees.
- Instructor for Microsoft Office applications, EMR applications as well as orientation and customer service training.
Education
Master of Science - Instructional Design and Technology
01.2013 - 10.2014
Bachelor of Science - Business Studies, Information Technology
01.2001 - 09.2009
Skills
- Customer Education
- Technical Documentation
- End-User Support
- IT Support
- Product Configuration
- Application Implementation
- Product Demonstrations
- Application Analysis
- Application Installation
- Test Plan Execution
- Industry Best Practices
- Learning Strategies
- Team Member Development
- Implementation Support
- Curriculum Design
- Program Monitoring and Tracking
- Virtual Learning Management
- Attention to Detail
- Data Organization
- Needs Assessment
- Adult Learning Theories
- Program Design
- Training Program Design
- Orientation Procedures
- Project Implementation
- On-Time Project Delivery
- Process Improvement Initiatives
- Project Support
- Project Requirements
- Project Oversight
- Project Presentations
- Web Applications
- Customer Relationship Management
- Client Requirements
- User Acceptance Testing (UAT)
- Application Development and Implementation
- Business Application Testing
- Application Deployment
- Microsoft Applications
- Best Practices and Methodologies
Certification
Lean Six Sigma Black Belt
Project Achievements
- Windows Update Automation
- UpToDate Anywhere Implementation
- Employee Onboarding
- Orientation Redesign
Learning Design Projects
- Regulatory Training
- Electronic Health Record/Medical Billing
- Business Software
Professional Highlights
- 2021 Mass General Brigham Pillar Award: Boston Hope IT
- 2021 Mass General Brigham Pillar Award: Virtual Care – COVID Response
- 2014 - 2016 New England HealthStream User Group Leader
- 2006 & 2009 Wentworth-Douglass President’s Award Nominee
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Application Deployment and Endpoint Services Lead - Mass General Brigham
12.2019 - Current
Project Manager - Wentworth-Douglass Hospital
07.2019 - 12.2019
Application Analyst - Wentworth-Douglass Hospital
01.2016 - 06.2019
Instructional Designer - Wentworth-Douglass Hospital
01.2014 - 01.2016
Walden University - Master of Science, Instructional Design and Technology
01.2013 - 10.2014
Education Operations Manager - Wentworth-Douglass Hospital
01.2010 - 01.2014
Southern New Hampshire University - Bachelor of Science, Business Studies, Information Technology
01.2001 - 09.2009
Staff Education Specialist/LMS Administrator - Wentworth-Douglass Hospital
01.2001 - 01.2010