Jay Brewster
Indianapolis,IN
Summary
Dynamic IT professional with extensive experience, excelling in hardware/software troubleshooting and cybersecurity training. Proven track record in deploying efficient IT solutions and enhancing operational workflows. Strong problem-solving abilities and exceptional communication skills drive successful collaboration across teams, ensuring project goals are met in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Endpoint Deployment
IU Health
02.2025 - Current
- - Coordinate and execute the deployment of workstation equipment in clinical environments
- - Asset and Inventory management
- - Multiple team/ Vendor collaboration to fulfill project needs
- - Deployed Dell devices using the Wyse management suite
- - Support within the Cerner platform and application installation on new workstations
- - Update users on how to operate new systems and processes
Desktop Administrator
SGI
12.2023 - 09.2024
- - Delivered IT solutions for operations and office environments, ensuring system efficiency.
- - Resolved device and end-user support issues within the AS400 system.
- - Spearheaded a quarterly phishing campaign and security awareness training, enhancing organizational cybersecurity.
- - Completed IT solution while maintaining compliance according to the ISO-27001 framework
Lead IT Support Specialist
Walgreens Corp.
03.2023 - 12.2023
- - Installed, upgraded, and troubleshooted hardware/software for desktop PCs, printers, and networks.
- - Provided technical support for standard and proprietary software, collaborating with diverse teams.
- - Developed an inventory management app using Microsoft PowerApps and SharePoint, improving operational workflows.
Service Desk Analyst
eMPiGO Technologies
06.2022 - 03.2023
- - Managed user accounts in Active Directory and Microsoft Exchange Server.
- - Administered mobile device deployments via Meraki MDM and Apple Configurator.
- - Performed server maintenance and resolved end-user tickets to meet SLAs.
- - Collaborated with client leadership to complete IT projects tailored to organizational needs.
Repair Technician / Imaging
Ingram Micro
04.2021 - 05.2022
- - Repaired and imaged up to 30 devices daily, ensuring minimal downtime for clients.
- - Led a special project to reimage and securely erase client POS systems.
- - Refreshed IT equipment as part of a collaborative team, familiar with Dell, HP, Lenovo, and Apple devices.
- - Utilized BlueIQ to diagnose system errors and execute tests.
Education
Eastern Illinois University
Charleston, IL04.2018
Joliet Junior College
Joliet, IL06.2017
Skills
- - Platforms: Windows, MacOS, and Linux
- - Hardware/Software Troubleshooting: Expert in diagnosing and resolving technical issues in a variety of devices
- - Mobile Device Management: Proficient in Meraki MDM and Apple Configurator
- - Tools & Technologies: Microsoft PowerApps, SharePoint, Active Directory, Microsoft Exchange Server, AS400, Proofpoint, Command Line for Windows and Linux OS, Wireshark, Sophos firewall management, Meraki MDM
- - Other Skills: Inventory management, cybersecurity training, technical documentation
- - Strong problem-solving and troubleshooting skills
- - Reliable customer service with excellent communication abilities
- - Thrives in fast-paced, dynamic environments
- - Demonstrated adaptability and leadership in IT projects
Certification
- Certified Mentor, Lincoln Challenge Academy, Rantoul, IL — October 2018
- Computer Technology Industry Association (CompTIA)
- - A+ (2020-03)
- - Security+ (2025-07)
Timeline
Endpoint Deployment
IU Health
02.2025 - Current
Desktop Administrator
SGI
12.2023 - 09.2024
Lead IT Support Specialist
Walgreens Corp.
03.2023 - 12.2023
Service Desk Analyst
eMPiGO Technologies
06.2022 - 03.2023
Repair Technician / Imaging
Ingram Micro
04.2021 - 05.2022
Eastern Illinois University
Joliet Junior College