Caleb Thompson
Kent
Summary
Accomplished professional with several years of experience delivering superior rental service assistance, customer care, equipment. maintenance. Upbeat professional dedicated to answering questions and resolving problems. Some experience involving, lift operation, snowmaking, retail, and ski school.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Rental Manager
Mohawk Mountain Ski Area
Cornwall
2023.02 - Current
- Managed rental inventory and staff
- Trained staff on equipment usage and customer service protocols.
- Coordinated rental transactions and processed customer payments efficiently.
- Scheduled staff shifts to align with peak rental times effectively.
- Maintained cleanliness and organization of rental area and equipment.
- Resolved customer inquiries and concerns in a timely manner.
- Updated and maintained rental agreement files and documents.
- Welcomed customers, offered assistance and answered questions by providing rates, terms, and conditions of rental.
- Answered telephones to assist customers and resolve issues.
- Maintained strong relationships with vendors.
- Collected payment by processing credit card transactions.
- Explained policies and reviewed documentation to obtain signatures.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Managed repair and tuning shop
- Ensured quality product from repair and tune shop
Workshop Technician
Mohawk Mountain Ski Area
Cornwall
2018.11 - 2022.02
- Performed routine maintenance on workshop equipment and machinery.
- Produced quality tunes, repairs, and mounts
- Organized and cleaned workshop area
- Provided customers with advice on equipment
Rental Supervisor
Mohawk Mountain Ski Area
Cornwall
2018.11 - 2021.03
- Supervised rental operations and ensured equipment availability for customers.
- Trained staff on rental procedures and customer service standards.
- Managed inventory and maintained accurate records of rental equipment.
Education
Webutuck Regional High School
Amenia, NYHousatonic Valley Regional High School
Falls Village, CTSkills
- Rental inventory management
- Customer payment processing
- Equipment maintenance
- Staff training
- Inventory control
- Vendor relations
- Quality assurance
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Conflict resolution
- Reservations
- Decision-making
- Adaptability
- Staff supervision
- Interpersonal communication
- Multitasking capacity
- Teamwork
Certification
- Rossignol Groupe binding certification
- Tyrolia binding certification
- Marker binding certification
- Elan binding certification
- Salomon binding certification
References
References available upon request.
Timeline
Rental Manager
Mohawk Mountain Ski Area
2023.02 - Current
Workshop Technician
Mohawk Mountain Ski Area
2018.11 - 2022.02
Rental Supervisor
Mohawk Mountain Ski Area
2018.11 - 2021.03
Webutuck Regional High School
Housatonic Valley Regional High School