Caleb Tucker
South Salt Lake
Summary
Highly skilled Fiber Optic Splicer with comprehensive experience in fiber optic cable installation, splicing, testing and troubleshooting. Display strong technical acumen in order to quickly and efficiently produce foscs, troubleshoot lines, and finish projects. Demonstrated impact by optimizing network performance through precise splicing, resulting in reduced downtime, and improved customer satisfaction.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Splicer
Xactlight
Lindon
06.2022 - Current
- Operated fusion splicing equipment
- Worked with groups in order to complete forward production projects efficiently and on time.
- Collaborated with team members to troubleshoot fiber optic issues swiftly.
- Conducted quality checks on spliced fibers and inspected connections thoroughly.
- Assisted in training new staff on splicing techniques.
- Managed inventory of tools and materials for optimal workflow efficiency.
- Assisted other technicians in troubleshooting complex problems related to fiber optics networks.
- Conducted tests on spliced sections of fiber optic cables using OTDRs.
Customer Service Representative
Optum Bank
Draper
02.2021 - 03.2022
- Worked with customers to handle FSA, HSA, and HRA questions and issues.
- Collaborated with team members to resolve complex customer concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Captioning Agent
Captioncall
Orem
04.2020 - 02.2021
- Captioning phone calls for hard-of-hearing clients.
- Reviewed and edited captions for clarity, grammar, and punctuation accuracy.
- Utilized captioning software to format text according to industry standards.
- Transcribed exact wording for wide-ranging conversations.
Education
AA Degree - Generals, Technical Writing
Utah Valley University
Orem, UT12.2022
High school diploma -
Lehi High School
Lehi05.2018
Skills
- Fusion splicing
- OTDR testing
- Fiber optic troubleshooting
- Quality assurance
- Safety compliance
- Production efficiency
- Problem solving
- Equipment calibration
- Network design
- Fiber Optics Knowledge
Languages
- English
- ASL
Certification
Osha 10, 30
Cpr
References
References available upon request.
Timeline
Splicer
Xactlight
06.2022 - Current
Customer Service Representative
Optum Bank
02.2021 - 03.2022
Captioning Agent
Captioncall
04.2020 - 02.2021
AA Degree - Generals, Technical Writing
Utah Valley University
High school diploma -
Lehi High School