Caleb Vasquez
NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Technical Manager
Albion Ventures
08.2020 - Current
- Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
- Developed suggestions for technical process improvements to optimize resources.
Help Desk
Mercy First
01.2017 - 07.2020
- Primary responsibility for setup, installation, monitoring, documentation, and maintenance of all Windows-based systems in a centralized IT environment.
- Documented support interactions for future reference.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware and granted system permissions to new employees.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Program Manager of Residential Services
Mercy First
08.2014 - 01.2017
- Supervise household management activities to ensure conformance with the program standards
- Responsible for the overall weekly supervision of service planning, case conferences, discharge planning as well as
- Medicaid billing and rehabilitative services
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
Youth Support Counselor
Mercy First
02.2012 - 08.2014
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Engaged clients in conversation to determine feelings and apprehensions.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
Education
Associate of Applied Science - Liberal Arts And General Studies
Suffolk Community College
Selden, NY06.2012
Bachelor of Science - Computer Science
Bottega University
Salt Lake City, UT12.2019
Introduction to Computer Science, Introduction to Data -
Degree - Computer Science
Relevant coursework– Web Development, Programming - undefined
Skills
- Word, Excel, Power Point,
- HTML5, CSS, Java, Python,
- Bug Fixes
- Network configuration,
- Software & Hardware Management
- Bilingual
- IT Systems Support
- Information Technology Management
- Quality Assurance and Control
- Project Scope Analysis
Certification
Coursera
PMP Certified, July 2020
CompTIA A+ Certified, April 2019
Languages
Spanish
Native or Bilingual
Timeline
IT Technical Manager
Albion Ventures
08.2020 - Current
Help Desk
Mercy First
01.2017 - 07.2020
Program Manager of Residential Services
Mercy First
08.2014 - 01.2017
Youth Support Counselor
Mercy First
02.2012 - 08.2014
Associate of Applied Science - Liberal Arts And General Studies
Suffolk Community College
Bachelor of Science - Computer Science
Bottega University
Introduction to Computer Science, Introduction to Data -
Degree - Computer Science
Relevant coursework– Web Development, Programming - undefined
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