Caleb Weeks
Sacramento,CA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Gap
Rocklin, CA
10.2017 - 02.2022
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Data Entry Clerk
Apple Inc.
Elk Grove, CA
05.2015 - 06.2016
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Stored hard copies of data in organized files to optimize retrieval.
- Exceeded quality goals to support team productivity.
Housekeeper
Homeaglow
Sacramento, CA
02.2022 - Current
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Education
Some College (No Degree) - Communications
Shasta College
Redding, CAHigh School Diploma -
Grizzly Challenge Charter High School
San Luis Obispo, CA12.2011
Skills
- Credit Card Payment Processing
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Understanding Customer Needs
Timeline
Housekeeper
Homeaglow
02.2022 - Current
Customer Service Specialist
Gap
10.2017 - 02.2022
Data Entry Clerk
Apple Inc.
05.2015 - 06.2016
Some College (No Degree) - Communications
Shasta College
High School Diploma -
Grizzly Challenge Charter High School
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