CALEB WESAW
Maricopa,AZ
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Territory Sales Manager
Outtech
Maricopa, AZ
09.2021 - Current
- Exceeded targets by building, directing and motivating high-performing sales team.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
Assistant Casino Operations Manager
Harrah’ S Ak-Chin
Maricopa, AZ
09.2021 - 10.2022
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
Armed Nuclear Security
Entergy Corporation
Russellville, AR
04.2018 - 09.2021
- Conducted random vehicle searches to prevent import of weapons, contraband and prohibited items.
- Controlled entry processing of individuals into protected and vital areas by verifying identity and authorization to enter.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Construction Project Manager
Trident Dock And Dredge
Watervliet, MI
06.2017 - 04.2018
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Managed construction schedules to achieve adequate labor coverage for all projects.
- Put together estimates, specifications and other project documents.
Facilities Maintenance Manager
Four Winds Casino
New Buffalo, MI
03.2016 - 06.2017
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Managed over 50 employees per day.
Assistant Property Manager
Four Winds Casino
Hartford, MI
03.2015 - 03.2016
- Investigated and resolved customer inquiries and complaints in empathetic manner.
- Supported human resources department in annual employee review process to manage performance merit increases.
- Planned operations to effectively cover all needs while controlling costs and maximizing service.
Slot Supervisor
Four Winds Casino Resort
Hartford, MI
01.2013 - 02.2015
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle all guest complaints and promote brand loyalty.
- Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
Education
Coursework in Fundamentals of Communication, Strategic Sales And Retail Marketing Coursework in Economics -
Lake Michigan College
Benton Harbor, MI08.2010
High School Diploma -
Watervliet High School
Watervliet, MI2008
Some College (No Degree) - How To Win Friends And Influence People
Ralph Nichols Group
Coursework in Marketing And Communications Coursework in Casino Operations And Casino Management Accounting, Finance And Business Coursework -
Michigan State University
01.2013
Skills
- Staff leadership
- Strategic planning
- Policies and procedures
- Courteous with Strong Service Mindset
Timeline
Assistant Casino Operations Manager
Harrah’ S Ak-Chin
09.2021 - 10.2022
Territory Sales Manager
Outtech
09.2021 - Current
Armed Nuclear Security
Entergy Corporation
04.2018 - 09.2021
Construction Project Manager
Trident Dock And Dredge
06.2017 - 04.2018
Facilities Maintenance Manager
Four Winds Casino
03.2016 - 06.2017
Assistant Property Manager
Four Winds Casino
03.2015 - 03.2016
Slot Supervisor
Four Winds Casino Resort
01.2013 - 02.2015
Coursework in Fundamentals of Communication, Strategic Sales And Retail Marketing Coursework in Economics -
Lake Michigan College
High School Diploma -
Watervliet High School
Some College (No Degree) - How To Win Friends And Influence People
Ralph Nichols Group
Coursework in Marketing And Communications Coursework in Casino Operations And Casino Management Accounting, Finance And Business Coursework -
Michigan State University
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