Caleb Wier
Redmond,OR
Summary
Customer Service minded individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Driven individual with extensive experience in customer service and technical support roles. Excelled in complaint handling and POS inventory system operation, enhancing customer satisfaction and operational efficiency. Proven leadership in mentoring teams and improving service standards, showcasing exceptional employee relationship skills and a commitment to results.
Overview
10
10
years of professional experience
Work History
Service Technician
Temp-Rite Mechanical
09.2023 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Customer Service Lead
Radian Weapons
03.2021 - 07.2023
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Customer Service Representative
API Inc
02.2015 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Willamette High School
Eugene, OR06.2013
Skills
- Report Transcription
- Complaint Handling
- POS Transactions
- Stocking and Replenishing
- Employee Relationships
- Administrative Duties
- POS Inventory System Operation
- Typing Proficiency
- Zendesk Experience
- Brand Representation
Timeline
Service Technician
Temp-Rite Mechanical
09.2023 - Current
Customer Service Lead
Radian Weapons
03.2021 - 07.2023
Customer Service Representative
API Inc
02.2015 - 03.2021
High School Diploma -
Willamette High School
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