Caleb Wintermuth

• Started as an apprentice maintenance technician and worked up to running my own van and training a new apprentice in the field of HVACR maintenance.
• Worked as a service and repair technician. In a logical manner I had to work through system issues to give timely diagnoses and reasonable repairs.
• Led installations. Coordinating workflow and employee efforts to finish jobs according to a projected timeline.

As a full-time technician with a part-time supervisory and trainer role I was entrusted with providing clear communications and directions, coordinating schedules, analyzing explaining job hazards, and planning workflow to be as efficient as possible.

Due to the customer facing nature of this work I also had to be able to develop a personable connection with a variety of people; learn to balance customer wants with code requirements; communicate issues, costs, and repair or replacement options in an understandable manner to those with varying knowledge of the field.

• Transcribed audio with high accuracy balanced with concise editing.
• Maintained contractual confidentiality for each client, big or small.
• Edited transcripts for grammar, punctuation, and speaker identification to ensure a polished final document that was ready for the proofreading teams and market research clientele.
• Applied general guidelines for transcriptionists to support uniform formatting and documentation per company standards. As well as staying up-to-date on job specific requirements to meet each client's unique needs.

Working in this self-supervised role required dedication to finish large projects within the projected timeline, and an eye for detail to ensure that the final documentation required as little work proofreading as possible before being sent out to the clients.

This role trained good communication between myself and remote supervisors and proofreading teams. It also trained me to take initiative to ensure each document met company standards before needing to be given correction.