Caleb Alan Hall
Knoxville,US
Summary
Dynamic Shift Lead with robust experience at Taco Bell, adept in Operations Management and Conflict Resolution. Excels in enhancing team performance and guest service through effective training and leadership. Demonstrates proficiency in handling customer complaints with professionalism, ensuring operational excellence. Proven track record in fostering a secure and efficient work environment.
Experienced clinical professional with strong focus on team collaboration and achieving results. Skilled in crisis intervention, conflict resolution, and case management. Known for adaptability and reliability, consistently meeting changing needs and demands. Adept at building trust and fostering positive outcomes in challenging situations.
Overview
7
7
years of professional experience
Work History
Youth and Family Tree Recovery Specialist, Intern
McNabb Center
Elevate Recovery High School, McNabb Center
08.2025 - Current
- Facilitated recovery planning sessions with clients to identify goals and resources.
- Developed individualized treatment plans, tailoring approaches to meet diverse client needs.
- Implemented evidence-based practices, enhancing program effectiveness and client outcomes.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Documented activities for accurate, reliable records.
Youth and Family Tree Recovery Specialist - Intern
McNabb Center
Elevate Recovery High School, McNabb Center
08.2024 - 05.2025
- Developed individualized recovery plans to support client progress and engagement.
- Observed therapeutic group sessions, fostering a supportive community among participants.
- Collaborated with multidisciplinary teams to coordinate holistic care for clients.
- Monitored client behaviors and documented observations in compliance with best practices.
Shift Lead
Taco Bell
Knoxville, TN
07.2019 - Current
- Trained new hires on the proper use of equipment, job duties, and safety regulations.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Addressed customer complaints promptly with professionalism and courtesy.
- Complied with company standards and policies, setting example for team members.
- Held team members accountable during shift by effectively coaching to improve performance.
- Utilized problem-solving skills to resolve conflicts between customers and employees.
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies.
Education
Master of Science - Social Work
Univeristy of Tennessee-Knoxville
Knoxville, TN05-2026
BSW - Social Work
University of Tennessee-Knoxville
Knoxville, TN05-2025
Associate of Science (A.S.) - Neuroscience
Pellissippi State
Knoxville, TN12-2022
Skills
- Performance Improvement
- Operations Monitoring
- Operations Management
- Work Delegation
- Decision-making capabilities
- Conflict Resolution
- Team motivation
- Staff Motivation
- Customer Service
Timeline
Youth and Family Tree Recovery Specialist, Intern
McNabb Center
08.2025 - Current
Youth and Family Tree Recovery Specialist - Intern
McNabb Center
08.2024 - 05.2025
Shift Lead
Taco Bell
07.2019 - Current
Associate of Science (A.S.) - Neuroscience
Pellissippi State
Master of Science - Social Work
Univeristy of Tennessee-Knoxville
BSW - Social Work
University of Tennessee-Knoxville