Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Operations SupervisorAssistant ManagerGeneral ManagerWork Type
Full TimeLocation Preference
RemoteOn-SiteLocation: Knoxville, TN, US
Open to relocation: Yes
Open To Work
Janice (Diane) Mize
Knoxville,TN
Work Preference
Summary
Dynamic Operations Supervisor with a proven track record at Faris Properties LLC, excelling in performance monitoring and team training. Spearheaded cost-saving initiatives, enhancing operational efficiency by 20%. Adept at inventory management and fostering employee engagement, driving significant improvements in customer satisfaction and service quality.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Faris Properties LLC
Knoxville, TN
05.2018 - Current
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Pioneered sustainability initiative, reducing company's carbon footprint and operational costs.
- Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
- Initiated cost-saving initiative by renegotiating supply chain contracts, resulting in improved margins.
- Achieved significant cost savings with thorough vendor contract negotiations.
- Coordinated with IT department to deploy new inventory management system, leading to smoother operational flow.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Trained team members on new hotel services and products to support promotional efforts.
- Coordinated team schedules to optimize resource allocation and enhance productivity.
- Supervised daily operations to ensure efficient workflow and compliance with safety standards.
- Trained new staff on company policies, procedures, and best practices for operational excellence.
- Implemented process improvements, resulting in reduced operational delays and increased efficiency.
- Conducted performance evaluations to support employee development and identify training needs.
- Monitored inventory levels, ensuring timely replenishment and minimizing stock discrepancies.
- Analyzed operational data to identify trends and recommend actionable solutions for improvement.
- Collaborated with management to develop strategies for enhancing service delivery and customer satisfaction.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
- Conducted comprehensive market analysis to inform strategic operational adjustments, staying ahead of industry trends.
- Reduced waste and optimized resource allocation with revamped inventory control system.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
- Spearheaded task force to address and resolve recurring operational bottlenecks, significantly improving process efficiency.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Enhanced team productivity by implementing dynamic scheduling system that matched tasks with expertise.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Enhanced operational transparency with introduction of real-time dashboard for monitoring key performance indicators.
- Facilitated seamless communication channels between departments, improving coordination and project outcomes.
- Led cross-functional teams to improve project execution, enhancing overall operational efficiency.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Implemented predictive maintenance schedule for equipment, drastically reducing unexpected downtime.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interceded between employees during arguments and diffused tense situations.
- Completed bi-weekly payroll for Number employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
General Manager
Faris Properties LLC
Knoxville, TN
09.2002 - 08.2017
- Oversaw daily operations to enhance overall efficiency and service quality.
- Developed strategic marketing initiatives to increase property visibility and attract potential tenants.
- Managed financial performance through budgeting, forecasting, and expense control measures.
- Led cross-functional teams to streamline processes and improve customer satisfaction ratings.
- Implemented training programs for staff to enhance skills and promote professional growth.
- Analyzed market trends to inform pricing strategies and competitive positioning of properties.
- Conducted regular performance reviews to assess team contributions and identify areas for improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
Assistant Manager
Panera Bread
Knoxville, TN
08.2017 - 05.2018
- Assisted in training new staff on operational procedures and customer service standards.
- Managed daily inventory levels, ensuring product availability and minimizing waste.
- Implemented daily quality checks to maintain food safety and hygiene standards.
- Coordinated team schedules to optimize staffing efficiency during peak hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Monitored cash handling processes to ensure accuracy and compliance with financial policies.
- Developed staff performance evaluation tools to improve feedback and development opportunities.
- Collaborated with management on marketing initiatives to drive sales growth within the bakery-cafe environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Enhanced team productivity by streamlining operational processes.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Conducted performance evaluations and provided constructive feedback to employees.
- Implemented staff training programs to elevate service standards and knowledge.
- Improved operational efficiency by adopting new technology for inventory management.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Bachelor of Administrative Studies - Business Management
Hamburger University
Chicago, IL09.2003
High School Diploma -
Carter High School
Strawplains’s Tn05.1997
Skills
Operations management
Performance monitoring
Task delegation
Staff supervision
Team Training
Employee development
Customer relations
Inventory coordination
Workflow optimization
Production
Management
Compliance management
Quality assurance
Customer relationship management
Root-cause analysis
Delegation
Scheduling coordination
Risk management
Project management
Marketing
Budget administration
Financial administration
Operational planning
Incident reporting
KPI tracking
Cost control
Productivity management
Employee engagement
Budgeting and cost control strategies
Multitasking and organization
Team leadership
Employee supervision
Decision-making
Customer service
Goal setting
Coaching and mentoring
Workflow planning
Customer service management
Relationship building
Staff training
Inventory management
Staff development and training
Scheduling
Handling complaints
Documentation and recordkeeping
Leadership and change management
Office management
Motivational leadership
Schedule coordination
Strategic planning
Staff scheduling
Performance management
Administration and operations
Staff management
Performance improvement
Regulatory compliance
Payroll and budgeting
Policy and procedure modification
New hire orientation
Business administration
Administrative management
Scheduling and calendar management
Schedule management
Payroll administration
Appointment scheduling
Certification
Proctor for serve safe certification for Tennessee
Timeline
Operations Supervisor
Faris Properties LLC
05.2018 - Current
Assistant Manager
Panera Bread
08.2017 - 05.2018
General Manager
Faris Properties LLC
09.2002 - 08.2017
Bachelor of Administrative Studies - Business Management
Hamburger University
High School Diploma -
Carter High School