Caleb Tetreault
Middletown,NJ
Summary
At Cintas, I excelled as a Route Specialist, leveraging my route optimization expertise and exceptional customer service skills to identify new clients and recover past due AR. My adaptability and problem-solving abilities led to account renewals and an opportunity to mentor new staff, enhancing team performance and contributing to continuous improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Route Specialist
Cintas
11.2021 - Current
- Provided excellent customer service, resolving complaints and answering inquiries in a professional manner.
- Contribute to company growth by identifying potential new clients during regular routes, resulting in increased revenue opportunities.
- Tasked to establish positive relationships and rebuild trust with customers on a route that was poorly maintained. Resulting in the opportunity to collect $3,500 of past due AR in a single day.
- Worked closely with KAM on delinquent accounts resulting in renewals and saving accounts that made both parties happy.
Education
High School Diploma -
Warwick Valley Highschool
Warwick, NY06-2018
Skills
- Multitasking proficiency
- Continuous improvement mindset
- Route optimization expertise
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Adaptability and flexibility
- Decision-making
Accomplishments
After 10 months of employment, I was offered the opportunity to become a CRT. I worked closely with new SSR's to train them on managing a route efficiently while providing exceptional feedback to progress their careers at Cintas.
I excelled on 2 New Jersey routes and was offered the biggest route at 15F. I took over a NYC route and surpassed all expectations leading to my promotion as a Route Specialist.
I have been in the Route Specialist role for 10 months and within this time I have successfully taken on various routes, addressing client issues and providing exceptional feedback for the current SSR's to help them to excel in their roles.
Certification
Attended Orange - Ulster BOCES Trade School. Graduated as a certified carpenter along with a OSHA Certification.
Timeline
Route Specialist
Cintas
11.2021 - Current
Attended Orange - Ulster BOCES Trade School. Graduated as a certified carpenter along with a OSHA Certification.
High School Diploma -
Warwick Valley Highschool
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