Caled Labriny
St. Augustine
Summary
Dynamic Sales and Management Consultant with a proven track record at Mercedes Benz, excelling in customer relationship management and digital marketing strategies. Expert in risk assessment and problem resolution, I successfully enhanced team performance and client retention through effective leadership and innovative sales techniques. Multilingual communicator dedicated to delivering exceptional customer experiences.
Overview
1
1
Certification
Work History
Sales /Management and Customer Service Consultant
Mercedes Benz
- Oversaw all aspects of sales, including new and used vehicle transactions, finance, and inventory management
- Conducted inbound and outbound communication with clients, utilizing CRM tools to provide timely updates and maintain customer satisfaction
- Resolved client concerns by implementing problem-solving strategies and ensuring long-term client retention
- Participated in weekly webinars to stay updated on industry trends and improve client communication
- Participated in weekly leadership training and process sessions focused on goal setting and team improvement
- Trained and mentored junior sales staff, improving team performance and knowledge of product lines
eBay and Internet Sales Manager
Mercedes Benz
- Managed online sales operations and auctions, ensuring seamless customer experiences through digital platforms
- Implemented marketing strategies to increase online visibility and sales performance
- Collaborated with inventory teams to optimize stock levels based on online demand
Education
High School Diploma -
High School Moulay Idriss
Casablanca, MoroccoSome College (No Degree) - Computer Programming
USDA
WAHINGTON DCSome College (No Degree) - English Language
Howard University
Washington, DCSkills
- Threat Analysis and Mitigation
- Risk Assessment and Management
- Incident Response Coordination
- CRM
- Microsoft Security Tools
- NIST
- ISO 27001
- Task Delegation and Leadership
- Customer Relationship Management
- Problem Resolution and Negotiation
- Sales and Marketing Strategy Development
- SEM
- SEO
- Digital Marketing Tools
- Vin Solution & Customer Management
- Multilingual Communication
- Reliable
- Trustworthy
- Attentive Leader
Projects And Practical Experience
- Conducted a simulated phishing campaign as part of cybersecurity training, identifying potential vulnerabilities and implementing awareness strategies.
- Developed an incident response playbook for handling ransomware attacks, using industry best practices.
- Participated in Capture the Flag (CTF) events to enhance practical cybersecurity skills.
Certification
- Microsoft Cybersecurity Analyst
- Google Cybersecurity Professional Certificate
- Data for Analysis with Microsoft Excel
- IBM Cybersecurity Analyst
- IBM Introduction to Cybersecurity Careers
- IBM Cybersecurity Job Search, Resume and Interview Prep.
- Play it safe: Manage Security Risks
- Automate Cybersecurity Tasks with Python
- Foundation of Cybersecurity
- Sound the alarm: Detection and response.
- Tools of the trade: Linux and SQL
- Assets, Treats, and vulnerabilities
- Security Operations Center (SOC) Cisco
- Put it to Work: Prepare for Cybersecurity jobs.
- Connect and Protect, Network and network security.
Additional Interests
- Samaritan's Purse Volunteer - Assisted in disaster relief areas, providing aid and support to affected communities.
- Church and Community Volunteer - Actively engaged in local outreach programs, charity events, and mentoring initiatives.
Languages
- English
- French
- Modern Standard Arabic
- Moroccan Dialect
Relevant Training And Knowledge
- Cybersecurity Tools and Technologies
- Advanced Cybersecurity Concepts and Capstone Project
- Cybersecurity Solutions and Microsoft Defender
- Cybersecurity Identity and Access Solutions using Azure AD
- Cybersecurity Management and Compliance
- Preparing Data for Analysis with Microsoft Excel
- Introduction to Networking and Cloud Computing
- Cybersecurity Threat Vectors and Mitigation
- Google Cybersecurity Professional Certificate
- Data for Analysis with Microsoft Excel
Key Skills
Threat Analysis and Mitigation, Risk Assessment and Management, Incident Response Coordination, Security Tools: CRM, Microsoft Security Tools, Cybersecurity Frameworks: Basic knowledge of NIST, ISO 27001, Task Delegation and Leadership, Customer Relationship Management, Problem Resolution and Negotiation, Sales and Marketing Strategy Development, SEM (Search Engine Marketing) and SEO (Search Engine Optimization), Digital Marketing Tools, Vin Solution & Customer Management, Multilingual Communication, Reliable, Trustworthy, and Attentive Leader
Affiliations
- Soccer player
- US Youth Soccer coach ( Volunteer for over 25 years) Licensed
Tennis/Golf / Football/Swimming and Cycling
Timeline
Sales /Management and Customer Service Consultant
Mercedes Benz
eBay and Internet Sales Manager
Mercedes Benz
High School Diploma -
High School Moulay Idriss
Some College (No Degree) - Computer Programming
USDA
Some College (No Degree) - English Language
Howard University
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