Calen Campbell
Cherry Log,USA
Summary
Proactive Client Care Coordinator experienced in resolving client concerns and multitasking in fast-paced environments. Fostered strong relationships with clients and team members through effective communication and problem-solving strategies. Committed to driving team success and enhancing client loyalty.
Overview
8
8
years of professional experience
Work History
Sales Manager
Lightsaber Promotions
Blairsville, USA
05.2024 - 04.2026
- Developed sales strategies that improved customer engagement and retention.
- Established and nurtured relationships with key existing customers.
- Trained and mentored new sales team members on best practices.
- Managed daily operations of sales department, including supervision of staff members.
- Coordinated promotional events that increased brand visibility and awareness.
- Created sales reports to track performance and inform decision-making.
Outside Sales Representative
C.E.C Electric
Blue Ridge, USA
04.2020 - 05.2024
- Cultivated strong relationships with new clients, enhancing customer base and driving sales growth.
- Executed engaging product demonstrations, effectively highlighting features and benefits of electrical solutions.
- Assisted in preparing detailed sales proposals for prospective clients.
- Prepared comprehensive sales proposals, aligning solutions with client needs to support successful engagements.
- Collaborated with project managers to ensure timely project execution.
Customer Service Lead
The Home Depot Inc
Blue Ridge, USA
04.2018 - 04.2020
- Resolved complex customer inquiries and complaints with effective communication skills.
- Led customer service team to improve response times and customer satisfaction.
- Trained new associates on company policies and customer engagement techniques.
- Monitored team performance and delivered actionable feedback to drive individual and team growth.
- Collaborated with management to implement new customer service initiatives.
- Facilitated team meetings to align on goals, share updates, and promote best practices.
Client Care Coordinator
Summit Therapeutic Services
Blairsville, Georgia
04.2024 - Current
- Coordinated client appointments and managed scheduling for therapy sessions.
- Assisted clients with intake forms and initial assessment information.
- Communicated with treatment teams regarding client progress and needs.
- Maintained accurate client records and updated information in the database.
- Collaborated with insurance providers to verify coverage and benefits information.
- Educated clients about available services and resources offered by the organization.
- Analyzed customer data to identify trends in customer behavior or preferences.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN 05.2026 - 09.2026
North Georgia Technical College
Blue Ridge, GeorgiaRegistered Behavior Technician
BACB
04.2026 - 04.2026
Skills
- Sales strategy
- Client scheduling
- Client intake
- Database management
- Insurance verification
- Conflict resolution
- Time management
- Customer relationship management
- Consultative sales
- Proposal development
- Contract negotiation
- Sales forecasting
- KPI tracking
- Account development
- Process improvement
- Project collaboration
- Cross-functional teamwork
Timeline
Bachelor of Science - Psychology
Capella University
05.2026 - 09.2026
Registered Behavior Technician
BACB
04.2026 - 04.2026
Sales Manager
Lightsaber Promotions
05.2024 - 04.2026
Client Care Coordinator
Summit Therapeutic Services
04.2024 - Current
Outside Sales Representative
C.E.C Electric
04.2020 - 05.2024
Customer Service Lead
The Home Depot Inc
04.2018 - 04.2020
North Georgia Technical College