Calen Graf
Elkhart Lake,WI
Summary
Hardworking, motivated employee with strong interpersonal skills to drive positive outcomes in customer service, multitasking, and time management abilities. Seeking out opportunities to take on new challenges and quickly master new skills to enhance abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Operations Manager/Lead Technician
Heaven's Best Carpet Cleaning.
Sheboygan Falls, WI
01.2010 - Current
- Manages all aspects of daily business operations, scheduling customer appointments, inventory control, and customer service.
- Provides excellent service in carpet cleaning needs.
- Communicates effectively with customers regarding pricing and expectations.
Sales
Sears
Manitowoc, WI
10.2007 - 01.2010
- Greeted customers entering the store and provided assistance with product selection.
- Sales
- Provided knowledge, answered customer inquiries of home appliances, and fit customers with their selection needs
- Maintained a clean and organized sales floor to ensure customer satisfaction.
- Assisted in inventory management by restocking shelves as needed.
- Demonstrated strong communication skills while interacting with customers face-to-face or on the phone.
Assembly Lead
Tower Tech/Broadwind Energy
Manitowoc, WI
05.2007 - 01.2010
- Assembled and ensured all components of wind towers were securely fastened using hand and power tools - including installing internal ladders and platforms, wiring outlets and lights, running cable.
- Supervised a team of 5-10 workers
- Coordinated with other departments to ensure smooth workflow between stages of assembly and production process.
Education
High School Diploma -
Mishicot High School
Mishicot, WI05-2007
Some College (No Degree) - Automotive Technology
Lakeshore Technical College
ClevelandSkills
- Team Player
- Positive and Professional
- Friendly and Outgoing
- Teamwork and Collaboration
- Leader
- Customer Relationship Management
- Customer Retention
- Relationship Building
- Schedule Management
- Conflict Resolution
- Negotiation Skills
- Problem-Solving
- Documentation and Recordkeeping
- Independent Judgement
- Product and Service Sales
- Quality Management
- Vendor Sourcing
- Mechanically Inclined
References
References available upon request.
Timeline
Operations Manager/Lead Technician
Heaven's Best Carpet Cleaning.
01.2010 - Current
Sales
Sears
10.2007 - 01.2010
Assembly Lead
Tower Tech/Broadwind Energy
05.2007 - 01.2010
High School Diploma -
Mishicot High School
Some College (No Degree) - Automotive Technology
Lakeshore Technical College
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