CALEN SCHAFFER
Kalamazoo
Summary
Between my experience in restaurants, automotive and the powersports industry I have developed excellent customer service skills and a great deal of knowledge on organization, inventory management and computer system skills.
Overview
12
12
years of professional experience
Work History
Store Leader
Drive and Shine
09.2024 - 03.2026
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Elevated team performance with motivational approach and excellent training abilities.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
SERVICE AND PARTS MANAGER
Paw Paw Cycle and Marine
07.2020 - Current
- I am in charge of running both the service and parts departments of our dealership.
- Managed daily operations of service and parts departments, including staffing, customer relations, inventory control and financial management.
- Maintained a comprehensive knowledge of all makes and models of vehicles serviced at dealership.
- Monitored progress on repair orders to ensure timely completion according to set standards.
- Collaborated with vendors to negotiate pricing for parts purchases and repairs.
- Established productive working relationships with customers, suppliers and colleagues.
- Prepared invoices for payment by customers for both parts purchased and services rendered.
- Ordered necessary stock items from suppliers in order to maintain appropriate inventory levels.
- Provided technical support for customers when needed regarding installation or operation issues.
- Trained new employees on product knowledge, customer service techniques and store policies.
- Managed returns process for defective or incorrect parts received from manufacturers.
BARTENDER
Airway Lanes
09.2019 - 03.2020
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Kept bar organized and clean during busy hours.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
- Maintained accurate records of inventory used for daily operations such as liquors, beers, wines and mixers.
- Crafted specialty cocktails according to customer specifications.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
LEAD BARTENDER
Revel and Roll
08.2018 - 09.2019
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
- Skilled in developing relationships with regular customers encouraging repeat business.
- Experienced in setting up bars prior to events and services according to client requirements.
- Exceptional customer service skills with the ability to handle difficult situations diplomatically.
- Proficient in creating creative drink specials that appeal to customers.
- Adept at promoting products through upselling techniques.
INVENTORY SPECIALIST
Crosstown Auto and Truck Parts
04.2014 - 08.2018
- Utilized warehouse management software to manage products in multiple locations.
- Ensured compliance with all safety regulations in the workplace.
- Processed incoming stock shipments by supervising and assisting in unloading trucks.
- Checked in new inventory and dismantled vehicles for parts stocking.
- Flatbed wrecker driver for acquisition of new inventory.
Education
Communication
Western Michigan University
Kalamazoo, MI, USHigh School Diploma - undefined
Jefferson High School
Edgewater, CO06-2005
Skills
- Ordering Parts
- Return Processing
- Cash Register Operations
- Operations Management
- Customer Inquiries
- Sales Promotion
- Maintain Parts Inventory
- Vendor Contracts
- Powersports Technician
- Vendor Relations
- Staff Training
- Inventory Management
- Managing Parts
- Microsoft Office
- Hardworking and Reliable
- Auto Mechanics
- Store Displays
- Labor management
- Automotive systems
TRACK RIDER
I currently ride with Sportbike Track time with future aspirations of racing
Timeline
Store Leader
Drive and Shine
09.2024 - 03.2026
SERVICE AND PARTS MANAGER
Paw Paw Cycle and Marine
07.2020 - Current
BARTENDER
Airway Lanes
09.2019 - 03.2020
LEAD BARTENDER
Revel and Roll
08.2018 - 09.2019
INVENTORY SPECIALIST
Crosstown Auto and Truck Parts
04.2014 - 08.2018
High School Diploma - undefined
Jefferson High School
Communication
Western Michigan University