CaLesia Nelson
Tempe,USA
Overview
16
16
years of professional experience
Work History
Sebatical
Unemployed
09.2020 - Current
- Exhibited strong personal responsibility and drive.
- Provided care for terminally ill family member.
Data Entry. Work From Home
Epiq Systems Inc.
03.2020 - 07.2020
- Ensure accuracy of legal documents before inputting into computer system.
Certified Pharmacy Technician
HUMANA
01.2019 - 09.2019
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Certified Pharmacy Technician
Aerotek on Temporary Assignment.
01.2018 - 07.2018
- Updated computer system with prior authorization information.
Certified Pharmacy Technician
CVS Caremark
01.2017 - 01.2017
- Handled inbound calls from Blue Cross Blue Shield members.
- Recorded registration details for members in Patient Centered Care Program.
- Conducted quality control checks on outgoing member letters from pharmacists.
- Generated patient letters, adhering to set deadlines.
Patient Care Representative in training.
Express Scripts
05.2016 - 12.2016
- Facilitated patient inquiries regarding medication benefits and coverage options.
- Streamlined communication between patients, healthcare providers, and insurance companies.
- Managed patient records using proprietary CRM system for accuracy and compliance.
- Educated patients on prescription processes and medication management strategies.
Certified Pharmacy Technician
Walgreens Drug Corp.
02.2009 - 01.2014
- Entered prescription data from Walgreens retail pharmacies into the database.
- Verified accuracy of prescriptions.
- Conducted thorough investigations of claims.
- Directed prescriptions to Pharmacist when required.
Education
Bachelor’s Degree - Criminal Justice Administration
University of Phoenix
Phoenix, AZSkills
- Computer based research
- Microsoft Office Suite
- Prescription claim
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Problem resolution
- Verbal communication
Timeline
Sebatical
Unemployed
09.2020 - Current
Data Entry. Work From Home
Epiq Systems Inc.
03.2020 - 07.2020
Certified Pharmacy Technician
HUMANA
01.2019 - 09.2019
Certified Pharmacy Technician
Aerotek on Temporary Assignment.
01.2018 - 07.2018
Certified Pharmacy Technician
CVS Caremark
01.2017 - 01.2017
Patient Care Representative in training.
Express Scripts
05.2016 - 12.2016
Certified Pharmacy Technician
Walgreens Drug Corp.
02.2009 - 01.2014
Bachelor’s Degree - Criminal Justice Administration
University of Phoenix
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