Cali Boucher
Substance Use Counselor
Winneconne,WI
Summary
Dynamic and empathetic professional with a proven track record at Good Yolk Pancake & Cafe, enhancing customer loyalty through exceptional service and active listening. Experienced in active listening,client support and conflict de-escalation through customer service. Passionate about helping clients rediscover themselves by creating a safe, supportive environment. Seeking an internship to apply knowledge of motivational interviewing skills, practice case documentation and to get a direct experience of what it is like to be a substance abuse counselor.
Overview
9
9
years of professional experience
Work History
Breakfast Server
Good Yolk Pancake & Cafe
Oshkosh, Wisconsin
06.2024 - Current
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Developed strong interpersonal skills, engaging with a diverse clientele.
- Practiced active listening and de-escalation techniques..
- Developed rapport with regular customers, fostering loyalty and repeat business.
Server
Olive Garden Restaurant
09.2020 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Buffalo Wild Wings
05.2016 - 09.2020
- Build strong rapport with regulars
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
No Degree - Addiction Counseling
Fox Valley Technical College
Appleton, WI 05.2001 -
Skills
Active listening & empathy
Effective written & verbal communication
Cultural competency
Maintaining Professional Boundaries
Timeline
Breakfast Server
Good Yolk Pancake & Cafe
06.2024 - Current
Server
Olive Garden Restaurant
09.2020 - 06.2024
Server
Buffalo Wild Wings
05.2016 - 09.2020
No Degree - Addiction Counseling
Fox Valley Technical College
05.2001 -
Similar Profiles
Savannah ParkerSavannah Parker
Operations Manager at Broken Yolk CafeOperations Manager at Broken Yolk Cafe
Bella BevilacquaBella Bevilacqua
Host at Broken Yolk CafeHost at Broken Yolk Cafe
OSMAR ESCOBAR HERNANDEZOSMAR ESCOBAR HERNANDEZ
Food Runner, Bast Boy, Host at Broken Yolk CafeFood Runner, Bast Boy, Host at Broken Yolk Cafe