CALIA MCCLOUD

Inbound Process Guide Learning / Learning Ambassador

• Trained and mentored over 200+ associates, delivering personalized coaching that improved flow, equipment use, and warehouse operations, resulting in faster onboarding and stronger job proficiency.
• Facilitated hands-on learning sessions, reinforcing safety and process compliance that cut safety violations by 15% within the first 90 days.
• Monitored and evaluated associate progress, delivering tailored feedback that improved accuracy and reduced recurring errors by 15%.
• Orchestrated communication and collaboration between associates, fostering a supportive team culture that enhanced engagement and problem-solving.

Quality Coach

• Coached and developed over 200+ associates on quality standards, achieving 95% training satisfaction.
• Analyzed defect data metrics and error reports, then implemented corrective measures that reduced defect rates by 30%.
• Develop and maintain quality performance metrics, dashboards, and reports to track progress and inform business decisions.
• Led cross-functional quality improvement teams, developing and implementing solutions that drove business results, improved efficiency, and enhanced customer satisfaction.

Amazon Fulfillment Center Problem-Solving

• Resolved 15+ operational issues in inbound/outbound processes, enhancing efficiency.
• Investigated and resolved 250+ shipment issues monthly, significantly boosting customer satisfaction and contributing to timely deliveries and enhanced overall sales performance.
• Collaborated with cross-functional teams (operations, safety, and quality) to eliminate root causes, preventing repeat issues and saving an estimated 20 labor hours weekly.
• Provided training and guidance to associates on problem-solving techniques and best practices. Fostering a culture of continuous improvement.