Calicea Alexis Bernard
Fort Lauderdale,FL
Summary
Enthusiastic individual with superior skills in working in both team-based and independent. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team. Hardworking and reliable. Offering adaptability, flexibility and integrity. Highly organized, proactive and punctual with team-oriented mentality.
Overview
8
8
years of professional experience
Work History
Senior Manager
ARMANI EXCHANGE/GIORGIO ARMANI
2020.04 - Current
- Accomplish department objectives by managing staff; planning and evaluating department activities
- Maintains staff by recruiting, selecting, orienting, and training employees
- Develops personal growth opportunities
- Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results
- Coaches, counsels, and disciplines employees
- Establishes strategic goals by gathering pertinent business, financial, service, and operations information
- Contributes to team effort by accomplishing related results as needed, increasing sales by 10%
Sales Supervisor
ELIE TAHARI
2018.10 - 2020.02
- Creating business strategies to attract new customers/expand store traffic
- Implementing strategies necessary to achieve sales targets to ensure team is delivering results
- Maintaining necessary data and records for future reference
- Help to train and oversee new staff
- Respond to customer complaints/concerns in a professional manner
- Delivering excellent service to ensure high levels of customer satisfaction
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance
Pensions Senior Administrator
BLUE ARROW
2015.04 - 2017.12
- Delivering excellent service to ensure high levels of customer satisfaction
- Processing all work accordance with active manager
- Handling complex cases and conducting stress tests
- Scrutinizing calculations and processes to ensure it is thorough, cost effective and efficient.
- Identifying and addressing complaints when required
- Challenging both internal and external activities to improve customer service.
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments
Education
Some College (No Degree) - Health Social Care/Child Psychology
Cadbury College Great Barr
Birmingham, EnglandSkills
- Analytical and Critical Thinking -Computer Literacy
- Leadership -Administrative service
- Customer Service -Problem Solving
- Sales Strategies
- POS Systems and Ordering Platforms
- Email Marketing
Timeline
Senior Manager
ARMANI EXCHANGE/GIORGIO ARMANI
2020.04 - Current
Sales Supervisor
ELIE TAHARI
2018.10 - 2020.02
Pensions Senior Administrator
BLUE ARROW
2015.04 - 2017.12
Some College (No Degree) - Health Social Care/Child Psychology
Cadbury College Great Barr
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