Experienced administrative professional with over 20 years in project management, healthcare, and real estate. Proven ability to manage complex projects, prioritize tasks, and lead teams to success. Strong communication and multitasking skills, with a talent for client relations and contract negotiations. Dedicated to delivering exceptional results and driving continuous process improvement.
Overview
29
29
years of professional experience
Work History
Senior Project Manager
Turnkey Roofing of Florida
Jacksonville, FL
11.2017 - Current
Monitored project progress regularly using appropriate tools and techniques; identified potential risks or issues proactively; developed contingency plans as needed
Managed client relationships by serving as the main point of contact for all project-related inquiries; addressed concerns promptly to maintain high levels of customer satisfaction
Negotiated contracts with external vendors for equipment procurement or subcontracting services; ensured compliance with company policies and procedures
Conducted comprehensive post-project evaluations to identify areas for improvement; implemented lessons learned into future projects for continuous process enhancement
Led a team in the successful completion of multiple complex projects, ensuring adherence to timelines and budgets
Certified Pharmacy Technician
St. Francis Hospital, The Heart Center
Columbus, GA
01.2012 - 10.2017
Filled and dispensed prescriptions daily with a high level of accuracy and attention to detail
Managed inventory levels, ensuring medications were properly stocked and organized
Collaborated with pharmacists to verify prescription information, resolve medication discrepancies, and provide patient counseling
Maintained patient profiles, accurately recording medical history, allergies, and current medications
Assisted in the preparation of sterile products such as IV solutions and compounded medications
Provided excellent customer service by addressing inquiries, resolving issues, and providing medication information
Trained new pharmacy technicians on standard operating procedures and best practices
Participated in continuous education programs to stay updated on new drugs, regulations, and industry trends
Collaborated with insurance companies to obtain prior authorizations for specialty medications
Conducted monthly audits of controlled substances inventory
Realtor
Waddell
Columbus, GA
07.2002 - 10.2010
Developed and maintained a strong network of clients through referrals, networking events, and online marketing strategies
Conducted market research to accurately price properties and provide clients with competitive analysis reports
Created compelling property listings with high-quality photos, detailed descriptions, and virtual tours to attract potential buyers
Provided exceptional customer service by promptly responding to inquiries, scheduling property showings, and addressing client concerns
Stayed up-to-date on local real estate market trends, regulations, and financing options to better assist clients in making informed decisions
Organized open houses and conducted property tours for potential buyers or renters
Assisted first-time homebuyers in understanding the process of purchasing a home from start to finish
Collaborated with mortgage lenders, home inspectors, and title companies to facilitate smooth transactions for clients
Negotiated contracts and terms of sale on behalf of clients to ensure favorable outcomes for both parties involved
New Account Specialist
Aflac
Columbus, GA
01.1997 - 08.2004
I focused on enrollment, account management, and ensuring employees understood the benefits like direct cash payments for medical events, working with strong sales/communication skills.
Client Acquisition: Working directly with business owners to introduce Aflac's voluntary benefits.
Enrollment: Facilitating the enrollment process for employees within client companies.
Account Management: Maintaining accurate client files, processing changes, and resolving issues.
Sales & Quotas: Meeting daily or monthly sales targets, as it's a quota-driven role.
Education: Explaining how Aflac's cash benefits work for covered medical events.
Education
Some College (No Degree) - Business Administration
Columbus State University
Columbus, Georgia, GA
Columbus, Georgia, GA
Skills
Patient care and acute care
Project management
Keyword research and closing sales
Financial transaction processing
Attention to detail
Multitasking
Customer service
Communication
Problem-solving abilities
Reliability
Data entry and editing
Public speaking
Medication administration and regulatory compliance
Analytical skills and problem-solving
Cash handling and budgeting
Computer skills and literacy
Multitasking and time management
Data management and organizational skills
Anatomy knowledge and medical terminology
Leadership in healthcare settings
Event planning and outpatient services
Attention to detail in patient care
Photography for marketing purposes
Time management
Critical thinking
Client liaison
Affiliations
Photography
Timeline
Senior Project Manager
Turnkey Roofing of Florida
11.2017 - Current
Certified Pharmacy Technician
St. Francis Hospital, The Heart Center
01.2012 - 10.2017
Realtor
Waddell
07.2002 - 10.2010
New Account Specialist
Aflac
01.1997 - 08.2004
Some College (No Degree) - Business Administration
Intensive Care Unit senior nurse (acting deputy manager) at King Hamad University HospitalIntensive Care Unit senior nurse (acting deputy manager) at King Hamad University Hospital