Calina Moreland
Niceville,FL
Summary
Dynamic customer service professional with extensive experience in sales and operations across retail, front desk, and food service environments. Proven ability to leverage MS programs and other software to enhance efficiency and customer satisfaction. Recognized for consistently exceeding sales targets and delivering exceptional service. Aiming to contribute strong work ethic and collaborative skills to drive company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Common Area Cleaner Manager
FirstService Residential
Miramar Beach, FL
04.2023 - Current
- Directed team to maintain pristine conditions in multiple residential buildings.
- Managed daily operations by scheduling, supply ordering, and resolving cleaning-related issues.
- Oversaw HR duties including hiring, evaluations, and terminations. As well as managing timecards, time off and payroll.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Responded promptly to all customer complaints regarding cleanliness issues.
Community Association Manager (CAM)
FirstService Residential
Miramar Beach, FL
04.2023 - Current
- Ensured fiscal responsibility by overseeing financials, creating annual budgets, and handling delinquency reports.
- Optimized utilization of multiple software solutions to achieve better business operations.
- Delivered thorough guidance to incoming property owners for streamlined transitions.
- Facilitated effective resolution of owner-reported leaks.
- Coordinated and negotiated service agreements for trash removal, landscaping and other property services.
- Performed administrative tasks such as filing documents, preparing reports, and responding to inquiries from residents.
- Investigated complaints from homeowners about violations of established rules or regulations.
- Demonstrated in-depth knowledge of community rules and regulations.
- Facilitated board meetings, documenting minutes and setting agendas.
Server, Bartender, Trainer, To-Go Staff
Olive Garden Restaurant
Destin, FL
10.2017 - 03.2021
- Delivered exceptional service by assessing guest needs and coordinating with kitchen staff to ensure timely order fulfillment.
- Mentored new team members, sharing best practices in customer service and bartending to improve overall team performance.
- Followed health safety guidelines when preparing and serving food products.
- Accurately recorded orders on cash register and point-of-sale system.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Executed opening and closing responsibilities. As well as handling cash deposits and drops.
Assistant Retail Sales Manager
The Copper Closet
Destin, FL
08.2019 - 02.2020
- Implemented merchandising plans to optimize product display and maximize visibility.
- Trained staff to have extensive product knowledge and upselling skills.
- Maintained accurate records of daily transactions including returns, exchanges, discounts.
- Processed sales transactions via cash register and telephone orders.
- Informed customers about promotions, handled product returns, managed inventory, and enhanced sales tactics.
Front Desk Receptionist
Girl Power For Good
Valparaiso, FL
05.2018 - 07.2019
- Handled multi-line phone systems, ensuring efficient communication.
- Scheduled and confirmed appointments for clients and staff.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Assistant Manager
Sarah K's Gourmet
Destin, FL
01.2014 - 05.2018
- Managed store operations including opening, closing, and shift changes, ensuring seamless transitions.
- Operated POS systems for payment collection, maintaining accuracy and efficiency.
- Trained new staff on operational procedures, enhancing team performance.
- Recruited and trained new employees to meet job requirements.
Retail Sales Supervisor
Sunset Shoes and LifeStyles
Destin, FL
06.2016 - 01.2017
- Managed sales records, inventory, and coordinated with external stores for product delivery.
- Utilized POS system for processing sales, exchanges, and returns.
- Stocked and received inventory efficiently.
Education
Bachelor of Arts - General Business
University of West Florida
Pensacola, FL05.2021
Associates of Arts Degree -
Northwest Florida State College
Niceville, FL05.2020
Skills
- Sales professional, commission work
- Relationship building and management
- Customer service and leadership
- Written Communication
- Training & Development
- Proficient in
- Word, Excel, Teams, ISN and Simliv, Power Point, ADP, POS Systems, Connect, Outlook, Mind-body, Excel, Teams, Trello, Zendesk, Share Point, CAMACT, Budget Tool, Avid Exhange, Click Pay, Welcome Link
Affiliations
- I have a Bachelors in Business Administration
- I have volunteered and worked with non profit organizations
- I held A and A/B honor role in high school and college and made the Dean's List
Languages
English
Native/ Bilingual
Accomplishments
I have started my own personal Commerical and Residential Cleaning Business.
I have been given a team of people to manage in many areas through out different jobs.
Certification
I have my Community Association License #CAM61155
Sunshine Sweeps Cleaning and More LLC, Licensed through SunBiz and Insured through Hiscox Insurance and bonded through Merchants Bonding.
References
References available upon request.
Timeline
Common Area Cleaner Manager
FirstService Residential
04.2023 - Current
Community Association Manager (CAM)
FirstService Residential
04.2023 - Current
Assistant Retail Sales Manager
The Copper Closet
08.2019 - 02.2020
Front Desk Receptionist
Girl Power For Good
05.2018 - 07.2019
Server, Bartender, Trainer, To-Go Staff
Olive Garden Restaurant
10.2017 - 03.2021
Retail Sales Supervisor
Sunset Shoes and LifeStyles
06.2016 - 01.2017
Assistant Manager
Sarah K's Gourmet
01.2014 - 05.2018
Bachelor of Arts - General Business
University of West Florida
Associates of Arts Degree -
Northwest Florida State College
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