Caliph Spaulding
Lithonia,GA
Summary
Dedicated and results-driven Store Manager with over 5 years of experience in overseeing daily operations, driving sales growth, and managing teams in fast-paced retail environments. Proven ability to enhance customer satisfaction, implement efficient processes, and lead teams to consistently exceed performance goals. Expertise in inventory control, merchandising, staff training, and budget management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
05.2020 - Current
- Lead and manage daily operations of a high-traffic retail store, overseeing a team of 37 employees.
- Increased sales by 75% through strategic product promotions, exceptional customer service, and staff training.
- Implemented efficient inventory management systems, reducing stock-outs and improving product availability by 92%.
- Developed and executed merchandising strategies, improving store layout and boosting customer engagement.
- Ensured compliance with company policies and procedures, achieving a 85% reduction in shrinkage.
- Managed store budgets, reducing operational costs by 88% while maintaining customer satisfaction and quality.
- Provided ongoing coaching, training, and performance evaluations for staff, resulting in improved employee retention.
Emerging Store Manager
Walgreens
02.2019 - 05.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Went from Tier 2 to a Tier 3
Assistant Manager
Starbucks
10.2018 - 02.2019
- Crafted drinks, and prepared food to the company's standard
- Trained new baristas on the culture and standards of Starbucks
- Provided exceptional customer service, consistently achieving a customer satisfaction score of 100%.
- Assisted in maintaining inventory and restocking merchandise, ensuring the store was always well-organized and presentable.
- Met and exceeded personal sales targets through upselling and building customer relationships.
- Collaborated with team members to meet store goals and drive promotions.
Shift Supervisor
Starbucks
03.2015 - 10.2018
- Delegates tasks, and builds play to support the business needs
- Connect and problem solve in the moment with partners and customers to maintain a great Third Place Environment.
- Help develop the career growth of baristas, from barista trainers to a shift supervisor
- Execute the Cash management and Inventory management
- Lead by example keeping up the moral, and always assuming the best in others no matter the circumstances
- Help support the season launch projects
Education
Diploma - Law
Flushing High School
Flushing, NY06.2014
Skills
- Leadership & Staff Management
- Sales and Revenue Growth
- Inventory Control & Loss Prevention
- Customer Service Excellence
- Budget & Financial Management
- Merchandising & Store Layout
- Staff Training & Development
- Time Management & Multitasking
- Conflict Resolution
- Microsoft Office Suite & Retail Management Software
Certification
- Safe Quality Food Certified
- Licensed Pharmacy Technician - Georgia State Board of Pharmacy.
Timeline
Store Manager
Walgreens
05.2020 - Current
Emerging Store Manager
Walgreens
02.2019 - 05.2020
Assistant Manager
Starbucks
10.2018 - 02.2019
Shift Supervisor
Starbucks
03.2015 - 10.2018
Diploma - Law
Flushing High School
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