NADIA BRAAFHART
Greenville,MI
Summary
Dedicated operations and team leader with 8+ years of experience managing multiple locations, staff development, scheduling, customer service, and salon operations. Strong communicator skilled in conflict resolution, onboarding, training, and maintaining high customer satisfaction. Adept at remote collaboration through Zoom, Google Meet, and digital communication tools. Organized, detail-oriented, and results-driven with a proven ability to exceed performance goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Area Manager
Great Clips
Grand Rapids, MI
04.2021 - Current
- Remotely support multiple locations with scheduling, staff leadership, and daily operations.
- Manage inventory, purchasing, payroll, sales tracking, and goal setting.
- Serve as lead point of contact for customer satisfaction and conflict resolution.
- Act as liaison between owners and staff to ensure smooth communication.
- Develop and lead team meetings both in-person and via Zoom/Google Meet.
- Host onboarding for new hires and provide ongoing education for existing employees.
Salon Manager
Sport Clips
06.2018 - 04.2021
- Managed daily operations including inventory, purchasing, customer service, and stylist training.
- Oversaw employee schedules, payroll, evaluations, and cash handling.
- Maintained a positive, energetic salon culture focused on customer retention.
- Led hiring, terminations, and performance development.
Brand Ambassador
Great Clips
05.2015 - 05.2018
- Represented and promoted the brand to clientele and potential staff.
- Increased brand awareness through engagement, feedback collection, and insights.
- Demonstrated professionalism and enthusiasm while supporting brand visibility.
Education
Some College (No Degree) -
Montcalm Community College
Sidney, MIHigh School Diploma -
Greenville Senior High School
Greenville, MI05.
Skills
- Team Leadership
- Multi-Location Management
- Customer Service Excellence
- Scheduling & Coordination
- Conflict Resolution
- Training & Onboarding
- Remote Communication
- Inventory & Purchasing
- Payroll & Budget Oversight
- Customer Retention
- Problem-Solving
- Staff Development
- Leadership & Staff Management
- Successfully led multiple teams across several locations
- Conducted hiring, terminations, evaluations, and ongoing coaching
- Built strong employee culture focused on retention and performance
- Customer Experience & Communication
- Primary point of contact for customer satisfaction and escalations
- Skilled in maintaining long-term client relationships
- Experienced in remote communication via Zoom and Google Meet
- Operations & Administrative Skills
- Managed payroll, scheduling, inventory, purchasing, and cash handling
- Organized team meetings, onboarding sessions, and continuing education
- Strong time-management and organizational abilities
Certification
Cosmetologist
LEADERSHIP HIGHLIGHTS
Led multiple teams in exceeding sales goals while maintaining excellent customer satisfaction and strong employee culture.
Accomplishments
Main Sale Award 2025
Brand Excellence Award 2025
Timeline
Area Manager
Great Clips
04.2021 - Current
Salon Manager
Sport Clips
06.2018 - 04.2021
Brand Ambassador
Great Clips
05.2015 - 05.2018
Some College (No Degree) -
Montcalm Community College
High School Diploma -
Greenville Senior High School