Calise Piacentino

Responsible for growing and coaching a spa team to deliver exceptional customer experiences, while maintaining a book and performing various services on clientele.

• Actively involved in all stages of the hiring process from conducting interviews, to onboarding and training new team members.
• Creating and executing strategic plans for increased sales revenue, tracking KPI's and holding empowerment meetings with team members to encourage growth.
• Promoting consistent communication through co-leading daily huddles and staff meetings.
• 5+ years experience in custom cleansing facials, dermaplaning, chemical peels, face and body waxing, airbrush spray tans, aqua fx treatment facials, and microneedling.
• 3+ years of front desk operations, handling high call volumes, face to face guest interactions, maintaining cash drawer flow and card transactions. Hiring, training, and leading front desk team.

• Handled high-pressure situations with composure, maintaining efficiency even on 70+ minute waits
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Greeted customers warmly upon arrival and provided a friendly and warm presence throughout dining experience.

• Performed cash, card, and check transactions to complete customer purchases.
• Assisted in inventory management to maintain adequate stock levels and reduce waste.
• Maintained a clean and organized workspace, ensuring a welcoming environment for customers.