CALISE PIACENTINO
Elkton,MD
Summary
Spa Director and Lead Aesthetician with 10+ years of experience in beauty and wellness, with a career spanning front desk operations, aesthetics, team leadership, and spa management. Experienced in leading teams, driving revenue, managing daily operations, and delivering an elevated client experience in a luxury spa environment. Known for strong leadership, relationship building, and a hands-on approach to team and client success.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Spa Director and Lead Aesthetician
Salon Secrets Spa
Kennett Square, PA
04.2016 - Current
- Lead, develop, and hold spa team members accountable to the highest standards of luxury service and client care.
- Develop and execute sales strategies, track KPIs, and lead team meetings to drive revenue, retention, and performance.
- Oversee daily spa operations, including scheduling, time-off requests, client concerns, and team accountability.
- Select, interview, and hire new team members, lead their onboarding, training, and integration into the spa team.
- Support social media, marketing initiatives, service launches, promotions, and spa events to drive client engagement and growth.
- Maintain an active clientele while providing customized advanced aesthetic services and delivering a luxury guest experience.
- 5+ years of experience in customized facials, Dermaplaning, chemical peels, waxing, airbrush spray tanning, HydroFacials, and Microneedling.
Host
Texas Roadhouse Restaurant
Bear, DE
09.2015 - 03.2016
- Managed high-pressure situations with composure, ensuring smooth service during 70+ minute waits.
- Processed reservations and to-go orders by phone, providing accurate wait time information and answering customer inquiries.
Food and Beverage Cashier/Barista
Foxy Loxy
Unionville, PA
03.2015 - 09.2015
- Greeted customers warmly upon arrival, ensuring a friendly atmosphere throughout dining experience.
- Performed cash, card, and check transactions, facilitating smooth and efficient customer purchases.
- Assisted in inventory management, maintaining adequate stock levels to minimize waste.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
Education
Licensed Aesthetician -
Chrome Institute of Cosmetology
Boothwyn, PA 08.2018 - 10.2019
High School Diploma -
Appoquinimink High School
Middletown, DESkills
- Team Leadership & Development
- Hiring & Training
- Luxury Client Experience
- Client Relations & Conflict Resolution
- Sales & Revenue Growth
- Spa Operations & Scheduling
- Marketing & Social Media
- Staff Accountability
- Communication & Organization
Timeline
Licensed Aesthetician -
Chrome Institute of Cosmetology
08.2018 - 10.2019
Spa Director and Lead Aesthetician
Salon Secrets Spa
04.2016 - Current
Host
Texas Roadhouse Restaurant
09.2015 - 03.2016
Food and Beverage Cashier/Barista
Foxy Loxy
03.2015 - 09.2015
High School Diploma -
Appoquinimink High School