JESSICA GRACE ADDERLEY
Florida
Summary
Results-driven professional with expertise in leadership, training, customer service, and marketing. Led cross-functional teams to enhance operational efficiency and elevate client experiences. Specializes in financial management, marketing strategy, and event coordination, consistently increasing revenue and improving organizational performance. Fluent in Spanish, fostering collaboration in diverse environments.
Overview
19
19
years of professional experience
Work History
Operations Lead Manager & Spa Director
Ette Hotel & Spa
Kissimmee, Florida
01.2024 - Current
- Oversee hotel operations, ensuring effective coordination across departments to maintain service quality
- Enhanced guest satisfaction by resolving issues promptly and implementing service improvements
- Drove spa revenue through targeted promotions and streamlined scheduling
- Hire, train, and manage staff, fostering a productive work environment
- Monitored budgets and optimized resources to ensure cost-effective operations
- Develop event proposals and manage logistics for seamless client experiences
- Track KPIs to align with occupancy, room rates, and guest satisfaction goals
- Ensure compliance with health, safety regulations, and hotel policies
Co-Founder of The Hats and Heels Team & Real Estate Manager
The Hats and Heels Team
Orlando, Florida
05.2021 - Current
- Achieved $6.5M in sales and procured $13.8M in new listings in 2022
- Executed real estate transactions, ensuring seamless processes and effective communication
- Coordinate transaction processes from listing to closing
- Drive marketing strategies to enhance brand exposure and lead capture
- Managed social and print media efforts, enhancing brand visibility
- Conducted cold calls to acquire new clients and expand business reach
- Partner with construction and renovation firms to enhance property value
Brokerage Manager/Real Estate Agent/Transaction Coordinator
ICandy Realty/Landen Home Realty
Frankfort, Illinois
03.2018 - 06.2025
- Advised CEO on brokerage financial status and strategic growth initiatives
- Led all marketing and training initiatives
- Cultivated relationships with clients and vendors to enhance networking opportunities
- Developed training material and marketing strategies
- Oversaw office operations and ensured compliance with legal requirements
- Processed accounting, commissions, and financial reports
Resort Concierge
The Walt Disney Company
Orlando, Florida
01.2022 - 01.2024
- Deliver exceptional Disney Guest Service by anticipating and meeting Guest's needs
- Manage guests reservations, dining and activity bookings
- Assisted guests with seamless check-in and check-out processes
- Provide detailed information about the resort, amenities and entertainment options
- Coordinated special requests and celebrations to create memorable guest experiences
- Resolved guest conflicts and concerns to ensure satisfaction and retention
- Uphold Disney's high standard for customer service and creating a magical atmosphere for Guests
- Utilize excellent communication skills to convey information effectively to guests
- Collaborate with other Cast Members to ensure seamless operations
- Stay up to date on the Resort and Park updates
- Maintain confidentiality when dealing with guest information and requests
Junior Executive Manager
Keller Williams Home to Sell Team
Orlando, Florida
06.2020 - 05.2021
- Managed executive's schedule and maintained social media presence
- Ensure confidentiality and maintain relationships with key stakeholders
- Supported business and personal matters around the clock
- Handle travel arrangements and personal tasks
- Coordinated real estate activities and followed up with clients
- Organize client events monthly and quarterly
Hospitality Executive Assistant/Event Coordinator
The Majestic
Kankakee, Illinois
01.2017 - 06.2020
- Coordinated logistics for various special events, ensuring all details were meticulously arranged.
- Oversaw execution of various special events in owner's absence, ensuring seamless operations
- Delivered exceptional customer service, attending to all event details to enhance overall guest experience
- Marketed event venue and identified new business opportunities, expanding client base for event space
- Integral player assisting in the creative marketing piece for new events, products, beverage and food option
- Bartended at events such as weddings, concerts, and private parties.
- Manage all internal communication to provide messages to all current building tenants
- Oversee tenant rent and enter all information into TenantCloud and manage payments for CAM, Rent, Fines, etc
Real Estate Agent
Speckman Realty
Bourbonnais, Illinois
04.2013 - 03.2018
- Managed over $18M in property transactions
- Assisted top realtor in managing client relationships and executing marketing strategies
- Coordinated all aspects of real estate transaction processes to ensure smooth closings
- Maintained and updated MLS database
- Organized realtor's calendar and activities
- Created and implemented marketing campaigns to enhance social media presence and engage potential clients
HR Director
Sodexo
Bourbonnais, United States
01.2012 - 01.2013
- Developed and delivered orientation curriculum and presentations to improve employee retention and engagement.
- Conducted comprehensive orientations for new hires, preparing them for their roles and company policies.
- Managed HR issues for 120+ employees, resolving concerns promptly.
- Led Safety Committee, conducting monthly safety reviews to maintain compliance with workplace safety regulations.
- Processed new employee paperwork to ensure compliance with HR protocols.
Administrative Assistant
Riverside Medical Center
Kankakee, United States
01.2008 - 01.2012
- Managed phones, memos, and filing to facilitate seamless operations.
- Coordinated overflow tasks across multiple departments to enhance operational efficiency.
- Maintained compliance by handling confidential medical records per HIPAA regulations.
- Processed transactions and payments for insurance, Medicare, and private pay, ensuring accurate financial record-keeping.
- Prepared new hire orientation packets and trained admissions nurses in Healthmedx.
Operations Assistant
The Walt Disney Company
Schaumburg, United States
01.2007 - 01.2011
- Coordinated staffing with management to ensure smooth operations alongside Sales Director.
- Leveraged two-computer systems (AS/400 and Disney Vacation Club Sales Center Gates) to manage appointments and streamline operations.
- Monitored and controlled tour flow to maintain 'show-ready' environment, enhancing guest satisfaction.
- Acted as the first point of contact, managing and routing incoming calls from guests, Sales Guides, and other stakeholders.
- Managed sales and marketing collateral to support program success and improve customer engagement.
Education
Paralegal Certificate - Certified Paralegal Program
University of Central Florida
Orlando, United States04-2026
MA - History of Political Theory
Olivet Nazarene University
Bourbonnais, United States01-2010
BA - Political Science and History, Minor: Music
Olivet Nazarene University
Bourbonnais, United States01-2008
AA - Liberal Arts
Kankakee Community College
Kankakee, United States01-2006
Skills
- Regulatory compliance
- Cross-department collaboration
- Client Service Management
- Legal research
- Client communication
- Event planning
- Operations management
- Data entry management
- Staff Development Programs
- Client relations
- Sales negotiation
- Project management
- Event coordination
- Marketing strategy
- Team leadership
- Documentation management
- Client acquisition
- Contract drafting
- Relationship management
- Customer service
- Document preparation
- Communication skills
- Conflict resolution
- Time management
- Calendar management
- Negotiation
- Administrative support
- Meeting coordination
- Legal documentation and reporting
- Schedule management
- Team collaboration
- Leadership capability
- Excellent team leadership
References
Available Upon Request
Languages
- Portuguese
- Italian
- Spanish, Native
- Portuguese, Intermediate
- Italian, Beginner
Philosophy
- In the middle of every difficulty lies opportunity. - Albert Einstein
- We make a living by what we get, but we make a life by what we give. - Winston Churchill
- I alone cannot change the world, but I can cast a stone across the waters to create many ripples.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Italian
Elementary
Accomplishments
- American Legion Award
- President's List
- Cum Laude
- Honors Society
Timeline
Operations Lead Manager & Spa Director
Ette Hotel & Spa
01.2024 - Current
Resort Concierge
The Walt Disney Company
01.2022 - 01.2024
Co-Founder of The Hats and Heels Team & Real Estate Manager
The Hats and Heels Team
05.2021 - Current
Junior Executive Manager
Keller Williams Home to Sell Team
06.2020 - 05.2021
Brokerage Manager/Real Estate Agent/Transaction Coordinator
ICandy Realty/Landen Home Realty
03.2018 - 06.2025
Hospitality Executive Assistant/Event Coordinator
The Majestic
01.2017 - 06.2020
Real Estate Agent
Speckman Realty
04.2013 - 03.2018
HR Director
Sodexo
01.2012 - 01.2013
Administrative Assistant
Riverside Medical Center
01.2008 - 01.2012
Operations Assistant
The Walt Disney Company
01.2007 - 01.2011
Paralegal Certificate - Certified Paralegal Program
University of Central Florida
MA - History of Political Theory
Olivet Nazarene University
BA - Political Science and History, Minor: Music
Olivet Nazarene University
AA - Liberal Arts
Kankakee Community College