Adrian Branca
Lehi,UT
Summary
Dynamic Spa Director with over a decade of progressive leadership experience, recognized for driving strategic growth and operational excellence within the esthetics sector. Expertise includes maximizing revenue, implementing high-level brand standards, and cultivating exceptional guest experiences that foster loyalty and satisfaction. Proven success spans resort, medical aesthetics, and educational environments, supported by mastery of key administrative platforms such as Paycom (Payroll/HR) and Spa Booker (Booking/Scheduling). Committed to leveraging extensive aesthetic and clinical knowledge to enhance service offerings, ensure regulatory compliance, and optimize overall profitability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Spa Director
Zermatt Resort & Spa
07.2024 - Current
- Strategic Oversight: Direct all facets of spa operations for a premier luxury resort, ensuring seamless service delivery, adherence to stringent resort standards, and exceptional 5-star guest experience metrics.
- Operational Technology: Manage critical administrative functions, utilizing Spa Booker for scheduling optimization and Paycom for accurate staff payroll processing, benefits, and HR management.
- Revenue Optimization: Develop and execute strategic marketing and sales initiatives focused on driving high-margin retail and service revenue to meet and exceed profitability targets.
- Team Leadership: Lead and mentor a multi-disciplinary team of spa professionals, overseeing recruitment, performance evaluations, and continuous professional training and development.
Spa Director / Aesthetics Instructor
Acaydia Spa and School of Aesthetics
08.2020 - 02.2024
- Operational Efficiency: Maintained inventory control and managed staff/client scheduling, leveraging relevant booking management systems to ensure smooth daily operations and maximize service utilization for 100+ students.
- Program Development: Expanded service offerings and market share by successfully integrating new curriculum, including advanced laser technologies and medical aesthetic training.
- Instruction: Delivered quality classroom instruction in both lecture and practical formats, ensuring proper maintenance and functionality of all training equipment, and advising students on career paths.
- Established partnerships with local businesses, driving community engagement and brand visibility.
Communication Specialist
Guardian Flight
10.2019 - 01.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Monitored emergency calls and assessed urgency to prioritize response actions.
- Coordinated dispatch of emergency services, ensuring timely and accurate communication with responders.
- Utilized computer-aided dispatch systems to log incidents and track unit locations efficiently.
Aesthetics Coordinator / Master Aesthetician / Medical Assistant
Utah Valley Dermatology
03.2017 - 08.2019
- Clinical Support: Successfully managed daily spa operations while providing critical hands-on assistance to physicians with all neurotoxins and injectable fillers procedures.
- Administrative Volume: Efficiently managed high-volume patient communications, handling approximately 50 incoming calls, emails, and texts daily, ensuring rapid and professional follow-up.
- EHR Compliance: Maintained accurate and compliant medical records through filing, charting, transcription, and data entry into the Electronic Health Record (EHR) system.
Nurse Assistant / Customer Service Team
Clarity Skin
03.2016 - 02.2017
- Provided high-volume customer service, assisting 40-50 customers in person or via telephone daily with product information, service details, and appointment scheduling.
- Maintained clean and organized patient rooms and medical equipment.
Education
Master Esthetician - Esthetics
Cameo College of Essential Beauty
Salt Lake City, UTSkills
- Business & Technology
- Leadership & Strategy
- Clinical & Aesthetics
- Paycom (Payroll/HR)
- Resort Spa Management
- Advanced Esthetics
- Laser Technologies
- EHR Systems (Charting/Data Entry)
- Team Recruitment & Mentorship
- Neurotoxins/Injectable Assistance
- Financial Management (Budgeting)
- Performance Management
- Patient Care & Phlebotomy
- Retail & Service Revenue Maximization
- Regulatory Compliance
Certification
Phlebotomy Certificate
Timeline
Spa Director
Zermatt Resort & Spa
07.2024 - Current
Spa Director / Aesthetics Instructor
Acaydia Spa and School of Aesthetics
08.2020 - 02.2024
Communication Specialist
Guardian Flight
10.2019 - 01.2021
Aesthetics Coordinator / Master Aesthetician / Medical Assistant
Utah Valley Dermatology
03.2017 - 08.2019
Nurse Assistant / Customer Service Team
Clarity Skin
03.2016 - 02.2017
Master Esthetician - Esthetics
Cameo College of Essential Beauty