Rachel Bright
Fort Gratiot Township,MI
Summary
Service-oriented Store Manager with 19 year background in retail. Core competencies include excellent customer engagement, development of top talent, and business analysis, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
7
7
years of professional experience
Work History
Spa Director
A Day Away Spa
06.2024 - Current
- Troubleshot issues related to customer complaints or concerns swiftly, resulting in improved overall guest experience.
- Promoted a culture of exceptional customer service among the spa team members.
- Oversaw facility maintenance, ensuring a clean and safe environment for guests and staff.
- Conducted regular inventory checks, maintaining adequate stock levels while minimizing waste.
- Organized special events aimed at attracting new clients and increasing brand visibility within the community.
Store Manager
Rue21
10.2023 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Successfully achieved KPI goals maintaining high store ranking through effective coaching and top talent retention.
Esthetician
Bright Esthetics
05.2022 - 10.2023
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Store Manager
Sephora Inside JCPenney
02.2018 - 05.2021
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
High School Diploma of General Studies -
Davison High School
Davison, MIEsthetician License -
Marketti Academy of Cosmetology
Waterford, MISkills
- Develop business action plans
- Business trend analysis
- Performance Management
- Deliver excellent customer experience
- Loss Prevention
- Effective merchandising
Timeline
Spa Director
A Day Away Spa
06.2024 - Current
Store Manager
Rue21
10.2023 - 05.2024
Esthetician
Bright Esthetics
05.2022 - 10.2023
Store Manager
Sephora Inside JCPenney
02.2018 - 05.2021
High School Diploma of General Studies -
Davison High School
Esthetician License -
Marketti Academy of Cosmetology