Aloysius Stephen Cabahug
San Bruno,CA
Summary
Dynamic retail leader with extensive experience at Safeway, excelling in team management and data analysis to drive sales growth. Proven ability to enhance customer satisfaction and streamline operations, resulting in improved store performance. Skilled in problem-solving and training, fostering a motivated workforce to achieve company objectives.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Assistant Store Director
Safeway
06.2019 - Current
- Responsible for the smooth operation of a large supermarket
- Assistant store director in many locations in the San Francisco area at stores 3031, 3116, 777, 304, 739, 1206, 2843, 4601, 0964, 304(in order.)
- Responsible for overseeing the center of store; including regulating orders in liquor, grocery, and organization of the back end inventory as well as execution of required programs and projects.
- Required to develop rapport and positive professional relationships with vendors and merchandisers.
- Overall management responsibility for operation of retail grocery store during absence of the Store Director, including store performance, control of cash, inventory and security, customer services, and management of staff.
- Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals.
- Communicate sales goals, department performance and sales opportunities with staff to ensure positive results.
- Forecast, schedule, and monitor labor to be consistent with store sales and productivity guidelines and wage budgets; create action plan to address cost control issues.
- Support Store Director with development and direction in the execution of strategies to improve product placement and appearance.
- Monitor display accuracy and appearance to implement promotions.
- Ensure that products are properly displayed and ordered in a manner to maintain in-stock conditions.
- Manage issues relating to store maintenance, cleanliness, safety and sanitation.
- Oversee and monitor handling of cash and accounting; ensure store is secured.
- Prioritize, plan, and coordinate work activities, and manage time and resources so that work objectives are met.
- Ensure compliance with legal requirements and company policies and procedures, including check cashing, security, safety, sanitation, wage and hour, etc.
- Focus on customer satisfaction and needs; ensure that employees provide customers with superior customer service through use of best practices and communication of the importance of superior customer service.
- Select, train, develop, and manage job performance of store employees, with assistance of other management personnel.
- Provide constructive suggestions and encouragement, set performance expectations, provide honest feedback, and identify assignments to provide others with developmental opportunities.
- Maintain appropriate professional relationship with union officials and ensure compliance with collective bargaining agreement provisions if applicable.
- Preserve positive working relationships with direct reports, peers, supervisors, suppliers, and customers effectively handling complex or difficult situations involving others.
- Motivate others to perform the job and work towards common objectives. Serve as a role model to others instilling a positive attitude in his/her employees.
- May perform other management duties to keep the store always functioning effectively.
Third Person
Safeway
02.2018 - 06.2019
- Works primarily closing shifts to run total store operations in the absence of the Store Director and Assistant Store Director.
- Works with the Assistant Store Director on center of store operations and fills in for Assistant Store Director on their days off, when the ASD is filling in for Store Director, or while the ASD is on vacation.
- Overall management responsibility for the total store operation, including supervision of all employees and the handling of customer complaints, in the absence of the Store Director and Assistant Store Director.
- Initiates corrective action as needed in the absence of the Store Director and Assistant Store Director.
- Acts as the liaison between the Store Director/Assistant Store Director and the late shift operations to ensure smooth operations of the store.
- Encourages and maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service. Engages in suggestive selling and other sales techniques. Handles customer relations issues.
- Performs ordering, receiving, storing, pricing, stocking, and merchandising duties. Coordinates with late shift employees/department leads in planning, organizing, and directing day-to-day operations of the store during the late shift and special sales/AD needs. Assists with implementing Company and Division merchandising policies and/or Store Director instructions.
- Coordinates with Assistant Store Director to prepare “things to do list” for night stockers for closing shifts; prepares “things to do list” for day stockers for day or mid shifts.
- May perform duties of the receiving clerk in the absence of the Inventory Control Clerk.
- Build and execute marketing and merchandising plans for the store working with Head Clerks, PIC’s and food clerks.
- Ordering for displays and working with day stockers to minimize out of stocks.
- Support Store Director and Assistant Store Director with execution of the strategies to improve product placement, profit, sales, store standards, and other key metrics.
- Trains Head Clerks/PICs for possible promotion to Third Person in Charge.
- Support the Store Director with the overall success of the Company’s Safety Culture and Safety programs in the store to provide a safe work environment for employees and shopping experience for customers.
- Coordinates with Store Director and Head Bookkeeper/In-Store Recruiter to assess and meet hiring needs by ensuring positions are posted, interviews are scheduled for the Store Director, Assistant Store Director, or Third Person with candidates, and the onboarding of new hires takes place after hiring decisions are made.
- Ensures that the required web-based training is administered to new employees and ensures all mandatory training is provided to each new hires and newly promoted employees. Ensures all new hire paperwork and policies are acknowledged by all new hires and/or promoted employees and maintained in personnel files.
Person in Charge
Safeway
02.2017 - 01.2018
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
Food Clerk
Safeway
10.2016 - 02.2017
- Stocked grocery shelves and maintained organized displays to support product availability and store presentation.
- Rotated inventory using FIFO practices to reduce spoilage and ensure fresh merchandise.
- Assisted customers with product locations, substitutions, and special requests in fast-paced store environments.
- Replenished cooler and freezer sections while following food safety and temperature-control standards.
- Performed bookkeeping duties when scheduled.
Education
Bachelor of Arts - Political Science
San Francisco State University
San Francisco, CA07-2018
Skills
- Assistant store director at Safeway
- Supervised all employees in the store, performing the job functions of the store director
- Oversaw several departments in the store to maximize efficiency and sales
- Oversaw smooth interactions between customers and employees
- Able to analyze and leverage company reports to identify shrink and profit trends, targets and develop targeted action plans
- Comprehensively familiar with company policies as well as demographics within the applied district
- Able to serve impartial disciplinary action to correct unsatisfactory employee behavior or performance
- Familiar with executing inventory and shrink best practices through company programs, invoice reviews, transactions reviews, and cash discrepancies
- Continued exposure to and interaction with events of organized crime, law enforcement interaction and analysis of store crime patterns, in particular within the San Francisco Bay Area
- Resolved arising issues in the management of a large store that include equipment failures, personnel issues, and conflicts between employees and customers
- Mediated solutions between the store and customers while avoiding unneeded conflict
- Able to consistently diffuse tense situations to reach mutual understanding or desired outcomes
- Helped draft resolutions at Model United nations as a leading voice mediating conflicting interests between representatives
- Performed correspondence between customers, company support, and employees
- Presented previous night recaps that detailed the happenings at the store that include accidents, orders, and any other relevant information
- Presented several reports on multiple subjects that include history, economics, and political topics
- Experienced in communicating with many kinds of people as manager of a large grocery store
- Served as PIC, third, and assistant store director at Safeway
- Effectively mobilized employees through positive reinforcement as well as constructive criticism
- Formed numerous positive relationships with employees, customers, and business partners
- 17 years of experience in navigating and utilizing computer systems and the internet, with proficiency in utilizing Microsoft programs and databases
- Experienced in building computer systems (hardware, software, troubleshooting, compatibility issues)
- Experience as bookkeeper for Safeway stores; familiar with all commonly used programs as well as reports
Team Management
Problem Solving
Communication
Leadership
Computer Proficiency
- Familiar with navigating and utilizing the AVI security system to scrub data, video, and video exports
- Ability to compile data with Excel
- Analyzed data regarding store sales and transaction history to compile reports and recommendations to maximize sales
- Able to read and understand company reports that include 510, 810, PL, ROWSAP, and invoices as well as performance metrics; can summarize and explain all relevant data
- Analyzed political data including behavioral trends, socio-economic climate, and cultural differences in order to complete scholarly reports
- Able to compile aforementioned data into concise summaries and well-supported conclusion
- Experienced in writing with formal education and practice in writing essays and reports that compile findings from dozens of hours of research
- Learning Skills/Adaptability
- Required to learn new systems and jobs almost immediately in order to cover departments who had employees missing
- Willing to ask questions and reach out for help regarding any unfamiliar topics
- Familiar with adapting to dynamic situations concerning employees, customers, and varied demographics in diverse locations
- Consistently take detailed notes and records
- Responsible for teaching numerous associates in variety of in-store roles, including training utilizing Safeway retail systems, maintenance and management of front end operations, and Safeway specific jobs and policies
- Provides patient instruction tailored to wide range of individuals, including ESL employees, experienced and inexperienced associates, and associates with comprehension difficulties
- Patient repetition and explanation to effectively communicate standards and roles
- Able to deconstruct large concepts into smaller and more digestible lessons to further support development
- Willing to explain, in detail, all instructions, tasks and open to all inquiries from trainees
- Working knowledge of Safeway specific bookkeeping systems, both including KAR/ CPA/Deposita
- Can complete all opening and closing duties for bookkeeping including compiling FSM/SAR/SIR reports and cash handling processes
- Familiar with all licensing processes and licensing programs
- Familiar with front end operations and asset protection policies and procedures
- Lottery management
- Able to execute all file maintenance duties including price changes, linking, retail scans, and more specific programs (double blanks, 500 scans, resets, etc)
Data Analysis
Writing Skills
Training and Teaching
Bookkeeping/Cash Handling
File Maintenance
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Assistant Store Director
Safeway
06.2019 - Current
Third Person
Safeway
02.2018 - 06.2019
Person in Charge
Safeway
02.2017 - 01.2018
Food Clerk
Safeway
10.2016 - 02.2017
Bachelor of Arts - Political Science
San Francisco State University