Cassidy Kalima
Kapolei
Summary
Dynamic retail professional with extensive experience at Safeway, excelling in store operations and employee management. Proven track record in enhancing customer experience and driving sales through innovative merchandising strategies. Skilled in loss prevention and team leadership, fostering a positive work environment that boosts productivity and reduces turnover.
Overview
31
31
years of professional experience
Work History
Assistant Store Director
Safeway
Kailua, HI
01.1995 - Current
- Assisted in daily operations and inventory management to enhance efficiency.
- Supported staff training on customer service protocols and store policies.
- Engaged with customers to address inquiries and resolve issues promptly.
- Collaborated with team members to maintain store cleanliness and organization.
- Monitored stock levels and initiated replenishment requests as necessary.
- Implemented visual merchandising strategies to improve product displays.
- Participated in loss prevention efforts by adhering to security procedures.
- Maintained accurate records of sales transactions and inventory movements.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Reduced employee turnover by implementing comprehensive training programs and providing regular feedback on performance.
- Ensured compliance with company policies and procedures as well as local, state, and federal regulations governing retail operations.
- Oversaw cash handling activities ensuring accuracy and security during transactions.
- Coordinated promotional events to drive customer engagement and increase brand awareness.
- Worked closely with suppliers to negotiate favorable pricing and delivery terms resulting in cost savings.
- Collaborated with the Store Director to develop and execute strategic plans for store growth.
- Responded to customer complaints and comments.
- Implemented effective loss prevention strategies, reducing shrinkage and increasing overall profitability.
- Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
- Supervised employees and different store departments.
- Maintained a clean, safe, and organized store environment for both customers and employees.
- Handled escalated customer complaints, providing solutions that satisfied both parties involved in the situation.
- Enhanced overall shopping experience by addressing customer inquiries promptly and assisting them in making informed purchasing decisions.
- Checked employee break times and schedule adherence.
- Regularly monitored sales data to identify trends and adjust inventory levels accordingly.
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
- Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
- Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Double-checked product pricing and displays.
- Developed a positive store culture by fostering open communication and promoting teamwork among employees.
- Reported problems with employees, products or service to store manager.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Answered product questions and assisted customers in selection and checkout.
- Answered questions about store policies and addressed customer concerns.
- Conducted inventory analysis to determine optimal stock levels.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
Education
High School Diploma -
Waianae Hogh School
Waianae, HISkills
Store operations
Employee supervision
Team management
Employee motivation
Recruitment and hiring
Report writing
Promotional planning
Software use
Delegation techniques
Shrink management
Digital marketing expert
Employee feedback
Floor display designs
Receiving deliveries
POS system training
Customer service
Problem-solving
Multitasking and organization
Friendly and positive
Store merchandising
Team leadership
Verbal and written communication
Team building and leadership
Flexible schedule
Customer experience management
Cash management
Store opening and closing
Work Planning and Prioritization
Conflict resolution
Employee training
Operations management
Team development
Stock replenishment
Documentation and reporting
Loss prevention procedures
Retail merchandise quality standards
Payroll management
Employee management
Recruiting and hiring
Staff supervision
Inventory management
Scheduling coordination
Delegating work
Product rotation
Bank and safe deposits
Sales strategies
Employee scheduling
Performance reviews
Policies and procedures
Employee development
Restocking oversight
Leading staff meetings
Store maintenance
Schedule coordination
Shift scheduling
Budget planning
KPI tracking
Supply ordering
Sales promotions
Special events
Employee coaching
Performance assessment
Sales promotion
Competitor monitoring
Employee terminations
Promotional events
Loss prevention
Pricing strategies
Security system monitoring
Resource allocation
Report generation
Sales floor oversight
Customer flow monitoring
Merchandising trends
Customer loyalty and retention
Strategic sales
Teamwork
Positive attitude
Teamwork and collaboration
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Computer skills
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Problem resolution
Relationship building
Customer relations
Team building
Professional and courteous
Task prioritization
Scheduling and coordinating
Timeline
Assistant Store Director
Safeway
01.1995 - Current
High School Diploma -
Waianae Hogh School