Lisa Garland
Calumet City,IL
Summary
As a dedicated and knowledgeable professional with experience in management, customer service, and communication, I seek to bring my abilities to add value to your company. I am a self-motivated individual with a proven track record of success driving productivity, efficiency, and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Assistant Store Director
JEWEL-OSCO
Chicago, IL
01.2006 - Current
- Collaborate with Store Director to ensure execution of daily directives.
- Provide exceptional customer service, addressing individual customer needs and maintaining a positive client experience.
- Manage employees, providing development and training and delegating duties, monitoring performance and ensuring customer service standards.
- Ensure scheduling according to assigned payroll effectively.
- Organize store sections according to planograms accurately.
- Perform inventory management.
Liquor Manager
Jewel osco
Chicago, IL
01.2024 - 10.2025
E-Commerce Manager
Jewel osco
Chicago, IL
10.2025 - Current
- Developed and implemented e-commerce strategies to enhance online sales performance.
- Led cross-functional teams to optimize website user experience and increase conversion rates.
- Analyzed market trends and consumer behavior to inform product selection and pricing strategy.
- Managed relationships with vendors, ensuring timely delivery of products and compliance with quality standards.
Nanny
BURGESS FAMILY
Chicago, IL
01.2003 - 01.2006
- Provided knowledgeable care for two toddlers, aged 3 and 4.
- Communicated with parents continuously, reporting activities and any concerns.
- Ensured highest standards of safety and security for children at all times.
Property Manager
BELL REALTY
Chicago, IL
01.1997 - 01.2003
- Managed three apartment buildings including 30 rental units and tenant facilities knowledgeably.
- Communicated with maintenance crew to coordinate needs and continuous upkeep.
- Managed contracts and agreements according to organization policies and objectives.
- Collected rent due, maintaining necessary records and documentation.
Education
Associate's Degree - Business Management
Rockville University
Chicago, IL01.2006
High School Diploma - undefined
Liberty High School
Los Angeles, CA01.1989
Skills
Customer service
Inventory management
Staff training
Employee scheduling
Performance monitoring
Sales strategy implementation
Planogram organization
Conflict resolution
Operational efficiency
Budget management
Vendor relations
Safety compliance
Contract negotiation
Team leadership
Communication skills
Quality assurance
Facilities management
Risk assessment
Time management
Data analysis
Store operations
Employee supervision
Team management
Employee motivation
Recruitment and hiring
Report writing
Promotional planning
Software use
Delegation techniques
Shrink management
Digital marketing expert
Employee feedback
Receiving deliveries
POS system training
Floor display designs
Problem-solving
Friendly and positive
Multitasking and organization
Store merchandising
Verbal and written communication
Team building and leadership
Flexible schedule
Customer experience management
Cash management
Store opening and closing
Work Planning and Prioritization
Employee training
Operations management
Team development
Stock replenishment
Documentation and reporting
Loss prevention procedures
Retail merchandise quality standards
Payroll management
Employee management
Recruiting and hiring
Staff supervision
Scheduling coordination
Delegating work
Product rotation
Sales strategies
Performance reviews
Policies and procedures
Employee development
Restocking oversight
Leading staff meetings
Store maintenance
Schedule coordination
Shift scheduling
Budget planning
KPI tracking
Supply ordering
Sales promotions
Special events
Employee coaching
Performance assessment
Sales promotion
Competitor monitoring
Employee terminations
Promotional events
Loss prevention
Pricing strategies
Resource allocation
Security system monitoring
Report generation
Timeline
E-Commerce Manager
Jewel osco
10.2025 - Current
Liquor Manager
Jewel osco
01.2024 - 10.2025
Assistant Store Director
JEWEL-OSCO
01.2006 - Current
Nanny
BURGESS FAMILY
01.2003 - 01.2006
Property Manager
BELL REALTY
01.1997 - 01.2003
High School Diploma - undefined
Liberty High School
Associate's Degree - Business Management
Rockville University