Alexander Mitchell
Blackwood
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Store Director
Acme Markets, Inc
09.2022 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Handled escalated customer complaints, providing solutions that satisfied both parties involved in the situation.
- Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
- Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
Deli Manager
Acme Markets, Inc
11.2019 - 09.2022
- Maximized customer satisfaction by training employees well and implementing strong customer relations standards.
- Oversaw food preparation, production and presentation.
- Trained employees on proper food safety protocols.
- Ordered product and supplies to fulfill needs.
- Merchandised products to increase sales.
- Used production tools to monitor and reduce shrink.
Deli Night Lead
Acme Markets, Inc
02.2017 - 11.2019
- Resolved customer complaints and reported issues to senior management.
- Completed closing duties to facilitate business operations.
- Trained employees in proper work procedures implementing all food safety protocols.
- Assisted upper management with daily operations to meet standards of service and quality.
Deli Clerk
Acme Markets, Inc
04.2015 - 02.2017
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Acquired new skills to support team and further accommodate customer needs.
Delivery Driver
Fratellis Pizza
03.2014 - 10.2014
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
Crew Member
Wendy's Restaurant
05.2013 - 09.2013
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Summer Help
Barrington Public Works
06.2012 - 08.2012
- General Maintenance and upkeep of all property owned by the borough.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Summer Help
Barrington Public Works
06.2011 - 08.2011
- General Maintenance and upkeep of all property owned by the borough.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
High School Diploma -
Haddon Heights\ Jr-Sr High School
Haddon Heights, NJ06.2014
Skills
- Service Training
- Production and Time Sequencing
- Critical Thinking
- Work Schedule Creation
- Inventory Control
- Task Delegation
- Safety Training
- Verbal and Written Communication
- Worker Training
- Customer Service
- Store operations
- Team management
- Store merchandising
Certification
- Food Safety Manager Certified
Timeline
Assistant Store Director
Acme Markets, Inc
09.2022 - Current
Deli Manager
Acme Markets, Inc
11.2019 - 09.2022
Deli Night Lead
Acme Markets, Inc
02.2017 - 11.2019
Deli Clerk
Acme Markets, Inc
04.2015 - 02.2017
Delivery Driver
Fratellis Pizza
03.2014 - 10.2014
Crew Member
Wendy's Restaurant
05.2013 - 09.2013
Summer Help
Barrington Public Works
06.2012 - 08.2012
Summer Help
Barrington Public Works
06.2011 - 08.2011
High School Diploma -
Haddon Heights\ Jr-Sr High School
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