Shabnam Bakvaie
Irvine,CA
Summary
Proficient Assistant Store Director adept at managing shrink and fixing store displays quickly and efficiently. Accomplished at training staff and leading by example with extensive knowledge of sales and excellent customer service.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Store Director
Maje
Costa Mesa, California
06.2025 - Current
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management by tracking stock levels and product placements.
- Collaborated with team members to ensure excellent customer service experiences.
- Implemented visual merchandising strategies to enhance product displays and promotions.
- Conducted employee training on company policies and customer engagement techniques.
- Monitored sales floor activities to ensure compliance with brand standards and procedures.
- Facilitated communication between departments to streamline operational workflows.
- Participated in planning store events to attract customers and boost foot traffic.
- Resolved customer complaints in a professional manner.
- Analyzed sales data to identify trends and areas for improvement.
- Ensured compliance with safety regulations and company policies.
- Created detailed reports outlining budget allocations, payroll expenses, marketing initiatives.
- Assisted in the recruitment, training, and development of new staff members.
- Supervised daily operations including opening and closing procedures, cash handling, merchandise stocking.
- Developed action plans to address any discrepancies or issues identified during the course of operations.
- Coordinated promotional campaigns to encourage customers to shop at the store.
- Helped manager determine training and organizational needs.
Department Manager
Zara
Costa Mesa, CA
09.2022 - 02.2025
- Oversaw daily operations and ensured team adherence to company policies.
- Coordinated staff schedules and managed department workflow effectively.
- Trained new employees on operational procedures and safety protocols.
- Assisted in inventory management and maintained accurate records.
- Communicated with other departments to facilitate smooth operations.
- Resolved customer inquiries and addressed issues promptly.
- Conducted regular team meetings to discuss performance and improvements.
- Handled shift overstock, restocking and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
Ops Manager
Zara
Costa Mesa, CA
01.2022 - 09.2022
- Oversaw daily operations to ensure efficient store management.
- Managed staff schedules and optimized team performance.
- Implemented inventory control measures to maintain stock levels.
- Coordinated training programs for new employees on store procedures.
- Analyzed sales data to identify trends and inform decisions.
- Ensured compliance with health and safety regulations in the store.
- Facilitated communication between departments to streamline processes.
- Developed promotional displays to enhance customer engagement.
- Collaborated with cross-functional teams to develop innovative solutions that improve operational flow and reduce errors or inefficiencies.
Assistant Manager
Zara
Costa Mesa, CA
04.2021 - 02.2022
- Assisted in managing daily store operations and staff scheduling.
- Coordinated visual merchandising to enhance brand presentation and customer experience.
- Monitored inventory levels and facilitated stock replenishment processes.
- Trained new employees on customer service standards and operational procedures.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Collaborated with team members to ensure a cohesive work environment.
Visual Merchandiser
Zara
Costa Mesa, CA
04.2019 - 01.2021
- Collaborated with marketing team to align visual strategies with promotional campaigns.
- Conducted regular store walkthroughs to assess and improve visual merchandising standards.
- Developed engaging visual displays to enhance product presentation and customer experience.
- Executed seasonal remerchandising plans to reflect current trends and customer interests.
- Trained staff on visual merchandising techniques to maintain brand consistency across locations.
- Researched industry trends to inform innovative display concepts and merchandising strategies.
- Managed inventory levels of display materials and props for optimal merchandising execution.
- Organized store layout, fixtures and visual merchandising standards.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Created window and in-store displays to promote new product launches.
Sales Associate
Zara
Costa Mesa, CA
12.2018 - 04.2019
- Assisted customers with product selection and styling advice.
- Managed inventory by restocking merchandise on the sales floor.
- Processed transactions accurately at the point of sale.
- Collaborated with team members to ensure efficient store operations.
- Maintained visual merchandising standards to enhance product display.
- Addressed customer inquiries and resolved issues promptly.
- Monitored sales trends to identify customer preferences and needs.
Education
Bachelor of Science - Programming And Management
Tehran University
Tehran, Iran 10.2001 - 09.2005
Skills
- Inventory management
- Visual merchandising
- Staff scheduling
- Sales analysis
- Employee training
- Customer engagement
- Team communication
- Operational compliance
- Problem solving
- Conflict resolution
- Product presentation
- Data reporting
- Report writing
- Store operations
- Recruitment and hiring
- Employee motivation
- Shrink management
- Floor display designs
- Delegation techniques
- Employee feedback
- Team management
- Employee supervision
- Receiving deliveries
- Digital marketing expert
- Team development
- Delegating work
- Work Planning and Prioritization
- Store merchandising
- Friendly and positive
- Leading staff meetings
- Customer experience management
- Loss prevention procedures
- Sales strategies
- Operations management
- Problem-solving
- Customer loyalty and retention
- Multitasking and organization
- Flexible schedule
- Employee management
- Staff supervision
- Team building and leadership
- Customer service
- Scheduling coordination
- Budget planning
- KPI tracking
- Sales promotions
- Product rotation
- Payroll management
Languages
Farsi
Native/ Bilingual
Timeline
Assistant Store Director
Maje
06.2025 - Current
Department Manager
Zara
09.2022 - 02.2025
Ops Manager
Zara
01.2022 - 09.2022
Assistant Manager
Zara
04.2021 - 02.2022
Visual Merchandiser
Zara
04.2019 - 01.2021
Sales Associate
Zara
12.2018 - 04.2019
Bachelor of Science - Programming And Management
Tehran University
10.2001 - 09.2005
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