April Kamplain
Summary
Result driven professional with a record of success in increasing customer satisfaction and exceeding sales targets through focused financial planning and employee recruitment. Evaluating and meeting the operational needs of stores by implementing strategic team restructurings to distribute and maximize talents, resulting in optimized proficiency and revenue.
Overview
18
18
years of professional experience
Work History
Spa Director
Massage Envy
02.2025 - Current
- Results-driven Spa Manager with proven experience leading luxury spa operations, managing high-performing teams, and delivering exceptional guest experiences. Expert in designing personalized wellness programs, driving revenue through strategic sales initiatives, and maintaining rigorous standards of cleanliness, safety, and service excellence. Adept at optimizing daily operations while motivating multidisciplinary teams to consistently exceed brand and client expectations.
Store Manager
Dollar General
07.2019 - 02.2025
- Experienced Store Manager with comprehensive responsibility for staff leadership and execution of all store operations. Proven ability to oversee cash management, inventory control, ordering and receiving, visual presentation, vendor relations, and sales performance while ensuring excellent customer service. Skilled in implementing policies and processes that drive efficiency, compliance, and a consistently high-quality in-store experience.
Owner/Operator
Studio 502 Day Spa
01.2008 - 07.2019
- Licensed Esthetician and Business Owner with experience delivering customized skincare and beauty services while managing all aspects of daily operations. Skilled in analyzing skin types and client needs to design personalized treatment plans, including facials, massage, waxing, and advanced beauty services. Proven ability to provide exceptional customer service while overseeing scheduling, bookkeeping, profit and loss, and opening and closing procedures to ensure smooth, profitable operations.
Education
Business Management - College
University of Phoenix
03.2010
High school diploma - undefined
Parkview High School
Springfield, MOBusiness Management - College
University of Phoenix
03.2010
Skills
- Technical & Systems: Microsoft Outlook, Excel, Windows, POS systems, CRM platforms, data analytics and visualization tools, presentation software
- Financial & Business Management: Budgeting, profit & loss management, financial analysis and reporting, revenue management, cost control, payroll processing, internal hiring, accounting and record keeping
- Sales & Revenue Growth: Retail and hospitality sales, consultative selling, upselling, deal closing, sales coaching, sales team management, customer acquisition and retention, prospecting, revenue growth strategies
- Customer & Guest Experience: Customer relationship management, guest services, customer communication, complaint resolution, inquiry handling, satisfaction surveys, relationship development
Timeline
Spa Director
Massage Envy
02.2025 - Current
Store Manager
Dollar General
07.2019 - 02.2025
Owner/Operator
Studio 502 Day Spa
01.2008 - 07.2019
High school diploma - undefined
Parkview High School
Business Management - College
University of Phoenix
Business Management - College
University of Phoenix