Tiffany Jones
Houston,TX
Summary
Service-oriented Spa Director committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.
Overview
5
5
years of professional experience
Work History
Spa Director
True Rest Float Spa
11.2021 - Current
- Directed all day-to-day operations of busy location West University area.
- Recorded product sales into spa's weekly income report.
- Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
- Resolved customer issues promptly to build loyalty.
- Administered payroll, accounting and purchasing.
- Recruited, hired and trained all new employees.
- Received new spa supplies inventory and restocked work areas and shelves.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Achieved over 10% increase in Yearly revenue building a strong membership count.
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
- Responded to customer inquiries or complaints.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
Assistant Manager
Massage Envy
03.2021 - 11.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security and handled incidents calmly.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Spa Concierge
Woodhouse Day Spa
01.2021 - 03.2021
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Spa Concierge
Woodhouse Day Spa
05.2019 - 12.2019
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Gymnastics Coach
Sugarland Gymnastics
05.2016 - 08.2018
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Collaborated with coaches, students and administrators to run high-quality program.
- Promoted good sportsmanship with competing teams on- and off-field.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
Education
Real Estate License - Real Estate
Champions School of Real Estate
Houston 07.2019
Certification - Fire Fighter Sciences
McLennan Community College
Waco, TX05.2019
High School Diploma -
Rosehill Christian School
Tomball, TX05.2018
Skills
- Corporate Social Responsibility
- Assignment Delegation
- Employee Performance Evaluations
- Business Planning
- Employee Training
- Sales Proficiency
- Staff Meetings
- Selling Techniques
- Protocol Management
- Store Operations
- Schedule Management
- Profit Margins
Timeline
Spa Director
True Rest Float Spa
11.2021 - Current
Assistant Manager
Massage Envy
03.2021 - 11.2021
Spa Concierge
Woodhouse Day Spa
01.2021 - 03.2021
Spa Concierge
Woodhouse Day Spa
05.2019 - 12.2019
Gymnastics Coach
Sugarland Gymnastics
05.2016 - 08.2018
Real Estate License - Real Estate
Champions School of Real Estate
Certification - Fire Fighter Sciences
McLennan Community College
High School Diploma -
Rosehill Christian School
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