Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

TABITHA NJAMBI

DesMoines,WA

Summary

Accomplished professional delivering customer service excellence through active engagement.

Friendly individual supervises spa staff and oversees daily operations while creating a positive spa atmosphere to bring in new clientele.

Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold spa and customer service standards of excellence.

Great problem-solver and goal-oriented manager. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level spa attendant / receptionist position.

Ready to help team achieve company goals while managing multiple priorities with a positive attitude as well as the Willingness to take on added responsibilities to meet team goals.

Overview

3
years of professional experience

Work History

OneSpaWorld LTD

Spa Manager
07.2017 - 02.2020

Job overview

  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Recorded product sales into spa's weekly income report.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Oversaw operations by managing activities related new treatments training, treatment procedures inventory management and marketing.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Maintained front desk workstation by keeping it clean and organized.
  • Led spa tours for new members to familiarize guests with services provided.
  • Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
  • Responded to customer inquiries or complaints.
  • Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
  • Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
  • Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
  • Sustained operational efficiency, employee performance levels and customer service standards to ensure we exceed our weekly and monthly Targets

Education

STEINER TRANSOCEAN ACADEMY.
SOUTH AFRICA, LONDON AND CORAL GABLES MIAMI.

DIP BEAUTY,MASSAGE & CERTIFICATE IN SPA MANAGEMENT from AESTHETIC&DIPLOMA IN MASSAGE
10.2014

University Overview

Skills

  • Corporate Social Responsibility
  • Maintaining Clean Work Areas
  • Assignment Delegation
  • Customer Inquiries
  • Critical Thinking
  • Staff Meetings
  • Seasonal Promotions
  • Motivational Leadership
  • Inventory Accuracy
  • Relaxation Techniques
  • Team Collaboration
  • Spa Advertising
  • Manage Inventory
  • Schedule Coordination
  • Team Goals
  • Staff Support
  • Skin Care
  • Massage Therapy
  • Team-Building Exercises
  • Front Desk Management
  • Schedule Appointments
  • Promote Products
  • Serve Customers
  • Confidentiality Requirements
  • Administrative Support

Additional Information

Additional Information

REFERENCES:

CAROLINE KAMWERE- SUPERVISOR, BZOE STAFFING AGENCY WASHINGTON . CAROL_NJOIKI@GMAIL.COM. +18323673222

MELESA WRIGHT - SALES AND REVENUE SUPERVISOR ONE SPA WORLD-MELESAW@ONESPAWORLD.COM-+18172668954

REBECA DEVERO- SUPERVISOR -NCL JEWEL ONESPA WORLD-REBECCA.DEVERO@YAHOO.COM-+14078670262

Timeline

Spa Manager
OneSpaWorld LTD
07.2017 - 02.2020
STEINER TRANSOCEAN ACADEMY.
DIP BEAUTY,MASSAGE & CERTIFICATE IN SPA MANAGEMENT from AESTHETIC&DIPLOMA IN MASSAGE

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