Sandy Castillo
Massage Therapist
MIAMI,FL
Summary
Personable and versatile Team Leaders with expertise in delivering spa services and managing fitness programs, safety, and massages. Models astute business sense in meeting budgets in combination with personal service orientation and direct care for clients. Listens attentively to customer concerns and turns potential challenges into opportunities for improved business and spa service.
Overview
4
4
years of professional experience
Work History
Spa Supervisor and Team Leader Therapist
The Mark Spa West Miami
10.2019 - 08.2022
- Greeted spa guests warmly to create positive first impression of establishment.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Recorded product sales into spa's weekly income report.
- Utilized promotions, print and digital marketing to attract new clients.
- Maintained front desk workstation by keeping it clean and organized.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Led spa tours for new members to familiarize guests with services provided.
- Worked with suppliers to identify cost savings opportunities resulting in 30% reduction in expenses.
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
- Responded to customer inquiries or complaints.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Coordinated facility schedules to maximize usage and efficiency.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
Licensed Massage Therapist
The Mark Spa Internacional Mall
04.2019 - 09.2019
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief and relaxation effect.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Performed body scrub therapy on individuals with skin needing exfoliation or hydration using both salt and sugar scrubs and individualized oil selections.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Relieved muscular tension and alleviated cellulite through myofascial release and instruction in self-myofascial release therapy.
- Implemented reflexology, manipulating feet of patients to relieve symptoms throughout body and restore total-body balance.
Porter
El Dorado Furniture
08.2018 - 03.2019
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Completed sweeping, mopping and window-cleaning.
- Communicated with coworkers and managers about completed duties.
- Adhered to company safety regulations and OSHA requirements.
Education
No Degree -
Professional Hands Institute
Miami, FLBachelor of Arts - Economy
Havana University
Havana 06.2012
Skills
- Manage Profitability
- Corporate Social Responsibility
- Cash Register Operations
- Customer Acquisition
- Employee Performance Evaluations
- Social Perceptiveness
- Complex Problem-Solving
- Active Learning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Spa Supervisor and Team Leader Therapist
The Mark Spa West Miami
10.2019 - 08.2022
Licensed Massage Therapist
The Mark Spa Internacional Mall
04.2019 - 09.2019
Porter
El Dorado Furniture
08.2018 - 03.2019
No Degree -
Professional Hands Institute
Bachelor of Arts - Economy
Havana University
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