Timeline
Work History
Overview
Education
Skills
Work Preference
Quote
BusinessAnalyst
Dominique Chandler

Dominique Chandler

Customer Service Manager
Hiram,GA

Timeline

Customer Service Manager

Conduent Call Center
01.2020 - 06.2024

Spa Manager /Business Owner

Luxe Esthetics Med Spa
01.2018 - Current

American Solution Provider

Sales Representative Manager
02.2012 - 12.2019

Bachelor Of Business - Business Management

Temple University
08.2008 - 04.2012

Work History

Spa Manager /Business Owner

Luxe Esthetics Med Spa
Atlanta , GA
01.2018 - Current
  • Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
  • Recorded product sales into spa's weekly income report.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
  • Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
  • Developed strong relationships with vendors to secure best pricing on products and supplies.
  • Coordinated special events, attracting new clients and boosting overall sales.

Customer Service Manager

Conduent Call Center
Charlotte , NC
01.2020 - 06.2024
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

American Solution Provider

Sales Representative Manager
Atlanta , GA
02.2012 - 12.2019
  • Increased sales revenue by implementing effective sales strategies and fostering strong client relationships.
  • Exceeded quarterly targets consistently by identifying new business opportunities and executing targeted marketing campaigns.
  • Optimized territory coverage, effectively allocating resources to maximize sales potential across various regions.
  • Collaborated with cross-functional teams to provide comprehensive solutions for clients, resulting in increased client satisfaction rates.
  • Developed a high-performing sales team through regular training, coaching, and performance evaluations.
  • Led sales presentations and product demonstrations, showcasing unique value proposition to potential clients.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Education

Bachelor Of Business - Business Management

Temple University
Philadelphia, PA
08.2008 - 04.2012

Skills

  • Operational Efficiency
  • Customer Inquiries
  • Manage Profitability
  • Employee Coaching
  • Assignment Delegation
  • Vendor Contracts
  • Customer Acquisition
  • Spa Advertising
  • Team Relationships
  • Client Service Management
  • Profit Margins
  • Critical Thinking
  • Detailed Instruction

Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Healthcare benefitsCompany CulturePaid sick leavePersonal development programs

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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Dominique Chandler Customer Service Manager