Customer Service Manager
Conduent Call Center
01.2020 - 06.2024
Dominique Chandler
Customer Service Manager
Hiram,GA
Timeline
Spa Manager /Business Owner
Luxe Esthetics Med Spa
01.2018 - Current
American Solution Provider
Sales Representative Manager
02.2012 - 12.2019
Bachelor Of Business - Business Management
Temple University
08.2008 - 04.2012
Work History
Spa Manager /Business Owner
Luxe Esthetics Med Spa
Atlanta , GA
01.2018 - Current
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Recorded product sales into spa's weekly income report.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Coordinated special events, attracting new clients and boosting overall sales.
Customer Service Manager
Conduent Call Center
Charlotte , NC
01.2020 - 06.2024
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
American Solution Provider
Sales Representative Manager
Atlanta , GA
02.2012 - 12.2019
- Increased sales revenue by implementing effective sales strategies and fostering strong client relationships.
- Exceeded quarterly targets consistently by identifying new business opportunities and executing targeted marketing campaigns.
- Optimized territory coverage, effectively allocating resources to maximize sales potential across various regions.
- Collaborated with cross-functional teams to provide comprehensive solutions for clients, resulting in increased client satisfaction rates.
- Developed a high-performing sales team through regular training, coaching, and performance evaluations.
- Led sales presentations and product demonstrations, showcasing unique value proposition to potential clients.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Education
Bachelor Of Business - Business Management
Temple University
Philadelphia, PA 08.2008 - 04.2012
Skills
- Operational Efficiency
- Customer Inquiries
- Manage Profitability
- Employee Coaching
- Assignment Delegation
- Vendor Contracts
- Customer Acquisition
- Spa Advertising
- Team Relationships
- Client Service Management
- Profit Margins
- Critical Thinking
- Detailed Instruction
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Healthcare benefitsCompany CulturePaid sick leavePersonal development programsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins