Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Carrie Ann Freeland

Naples

Summary

Ensuring an optimal level of spa service and experience. Proficient in all Spa Operations including Marketing, Quality of Service, Maintenance of spa amenities equipment and Guest relations. Passionate and Intuitive of Spa Staff and guest expectations.

Overview

28
28
years of professional experience

Work History

Owner

Flourish Cryo & Esthetics/Cloud 9 Med Spa
09.2020 - Current
  • General spa operations including opening and closing procedures
  • Payroll, ordering and receiving of retail and Professional
  • Hiring service providers including Interviewing & Practical Skills
  • Training of spa staff on protocols and Training with all venders
  • Monitor staff performance and ensuring quality of service
  • Track inventory P&L of Spa

Spa Operations Supervisor/Lead

Hyatt Regency Coconut Point - Stillwater Spa
04.2007 - 03.2020
  • General spa operations including opening and closing procedures
  • Payroll, ordering and receiving of retail and Professional
  • Hiring service providers including Interviewing & Practical Skills
  • Training of spa staff on protocols and Training with all venders
  • Monitor staff performance and ensuring quality of service
  • Track inventory of spa retail and professional products
  • Esthetician, Nail Technician, LMT and Hydrafacial specialist

Dental Assistant

Dr. Douglass D. Koch
09.1997 - 05.2003
  • Assist with all cosmetic procedures
  • Coordinate appointments and follow ups
  • Insurance Billing and Accounts Payable & Receivable

Education

Massage Therapist -

Bonita School Massage
Bonita Springs, FL
12.2010

Nail Technician - undefined

SunState Academy
Ft. Myers, FL
07.1996

Esthetician - undefined

Labaron Esthetics College
Ft. Myers, FL
08.1994

Skills

  • Extensive knowledge of spa products and services
  • Ability to track spa activities, appointments and supplies
  • Extensive knowledge of therapies, products and treatments
  • Considerable experience managing spa operations Staff & Payroll
  • Menu building, Marketing and Protocol Creation
  • Exceptional Customer Service skills
  • Customer relations
  • Relationship building

Awards

5 Star Exceptional Service - 2014/2008

Timeline

Owner

Flourish Cryo & Esthetics/Cloud 9 Med Spa
09.2020 - Current

Spa Operations Supervisor/Lead

Hyatt Regency Coconut Point - Stillwater Spa
04.2007 - 03.2020

Dental Assistant

Dr. Douglass D. Koch
09.1997 - 05.2003

Nail Technician - undefined

SunState Academy

Esthetician - undefined

Labaron Esthetics College

Massage Therapist -

Bonita School Massage

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