TARIKE LINDO
Randallstown,MD
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Mid-Level IT Specialist
Leidos
03.2023 - Current
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Dispatched field service technicians to correct issues requiring in-person technical assistance.
- Performed technical troubleshooting and diagnosis, software installation, and information gathering to keep infrastructure operational.
- Installed, configured, and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up workstations for employees.
- Expertise in decrypting hard drives and reimaging systems
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software, and network issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Assisted in the deployment and maintenance of IT infrastructure, contributing to the seamless functioning of the system.
- NMCI workforce
DC National Guard
Dc National Guard
03.2019 - Current
- Contributed to mission success by providing reliable transportation services in challenging environments with minimal incidents.
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Coordinated multi-agency operations for complex cases, sharing information efficiently while protecting sensitive data.
- Developed strong relationships with community leaders, promoting open communication and cooperation between law enforcement agencies and local organizations.
- Enhanced team efficiency by streamlining communication processes and implementing new procedures.
- Successfully trained new team members on standard operating procedures resulting in quicker integration into the unit''s daily activities.
Bering Global Straits Pso
Bering Straits Native Corporation
8 2022 - 3 2023
- Tracked receipts, employee hours, and inventory movements.
- Managed schedules, accepted time off requests, and found coverage for short shifts.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts, and team activities.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
- Coached team members in techniques necessary to complete job tasks.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
- Established emergency response to manage and respond to physical security needs of employees, buildings, technology, and materials.
Education
High School Diploma -
Northwestern High School
Hyattsville, MD 09.2015 - 07.2018
Skills
Networking and Security
Information security Management
Customer service skills
Azure Ai Services
Data Management
Policies and procedures
Project Management
Security Operations and Incident Response
Mobile Device Management (MDM) Systems
Operating System Knowledge (iOS, Android, etc)
Additional Information
• SECRET CLEARANCE
• CompTIA Security+
• Oracle Cloud Infrastructure 2023 Certified Foundations Associate.
Timeline
Mid-Level IT Specialist
Leidos
03.2023 - Current
DC National Guard
Dc National Guard
03.2019 - Current
High School Diploma -
Northwestern High School
09.2015 - 07.2018
Bering Global Straits Pso
Bering Straits Native Corporation
8 2022 - 3 2023