MICHAEL HOSTIG
Technical support
COHOES,NY
Summary
Results-oriented, high-caliber IT Support Technician with direct experience managing and monitoring network infrastructure, software applications, and desktops, providing operational support across small and large organizations. Masterful at driving priorities, assessing, and resolving IT network/hardware/software issues while meeting and exceeding organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Tech Support / IT Specialist- Mid-Level
New York State Board of Elections
08.2022 - 06.2024
- Support statewide electronic filing and voter database, ensuring seamless operations for3000+ users
- Elevate user satisfaction through efficient phone support across60 counties, resolving issues promptly
- Develop comprehensive documentation and training manuals, enhancing user knowledge and system use
- Implement security compliance procedures, safeguarding sensitive data and maintaining system integrity
- Provide desktop support and hardware management, contributing to a reliable IT environment
Remote Technician III
Sparkhound Inc.
01.2022 - 07.2022
- Provide remote support for WWEX Office365 migration for over5,000 Globaltranz customers
- Identify, troubleshoot, and resolve Office365 issues, offering remote support on all Office365 products
- Upgraded and supported over5000 customers
- Support for Office365 including Sharepoint and Teams
Computer Consultant
Pro-Tech Micro Services
05.2019 - 12.2021
- Provide website development and IT support for small/medium-sized corporations
- Identify, troubleshoot, and resolve organizational IT issues, offering remote support on various software, tools, applications, and connection issues
- Market business utilizing social media outlets such as Blogs, Facebook, and Twitter
- Recognized for delivering20+ years of IT design, support, and system programming for Pro-Tech Micro Services
Program Support/Operations
OITS-Department of Health Contractor
10.2016 - 04.2019
- Performed Cisco router/switch, WICSIS application, and Dell workstation support for3,000+ users
- Troubleshot and solved software, hardware, and network issues for Department of Health IT programs
- Oversaw report distribution for600+ agencies completing15-30 support tickets daily
Computer Technician
Dell Computers/HCL-Anthem Contractor
11.2013 - 05.2016
- Offered desktop support for3,900 computer systems
- Executed organization-wide Windows XP to Windows7 conversions
- Deployed and upgraded software systems modernizing and keeping IT systems up to date
- Able to lift50 pounds
- Able to run cable
- In charge of documentation and writing training manuals
- Experienced in reviewing and enforcement of security compliance policy and procedures
- Finalized image development for3K+ systems executing five-ten IT systems daily, including data transfer from old to modernized systems
Education
Associate of Arts and Science in Electrical Technology -
Hudson Valley Community College
Troy, NYComputer Science Coursework - undefined
Siena College
Loudonville, NYSkills
- Frontline Customer Support, Hardware Installation, Software Installation, Project Management, Cross-functional Team Leadership, Cyber Security, Data Management, Cloud Solutions, Active Directory, Network Administration, Technical Troubleshooting, Remote Troubleshooting, User Account Management, Remote Access, System Administration, Windows, Mac OS, Microsoft365, MS Access, MS Project, MS Excel, MS PowerPoint, MS Outlook, Windows Server, Teams, OneDrive, Cisco Networking, Citrix, SCCM, Zendesk, Jira, Connectwise, ITSM, ServiceNow, Intune, SharePoint, Azure, Freshworks
Certification
A+ Certification, CompTIA
Accomplishments
- Promoted to Senior Help Desk after 3 months of employment.
- Trained and led technical support teams of more than 5 support specialists.
- Increased number of resolved job tickets by 50% over previous year.
Languages
English
Full Professional
Timeline
IT Tech Support / IT Specialist- Mid-Level
New York State Board of Elections
08.2022 - 06.2024
Remote Technician III
Sparkhound Inc.
01.2022 - 07.2022
Computer Consultant
Pro-Tech Micro Services
05.2019 - 12.2021
Program Support/Operations
OITS-Department of Health Contractor
10.2016 - 04.2019
Computer Technician
Dell Computers/HCL-Anthem Contractor
11.2013 - 05.2016
Computer Science Coursework - undefined
Siena College
A+ Certification, CompTIA
Associate of Arts and Science in Electrical Technology -
Hudson Valley Community College
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