CALISIA THOMAS
Westbury,NY
Summary
Dedicated and communicative professional experienced in providing exceptional customer service with dynamic hotel environments. Adept at multitasking, maintaining accurate records, and fostering positive guest relationships. Committed to contributing to organizational success through strong interpersonal, organizational, and time management skills.
Thrives in supportive and compassionate settings, looking to transition into new field. Developed strong communication and empathy skills, along with ability to manage daily care routines effectively. Aims to bring these transferrable skills to new role, contributing to positive and caring environment.
Overview
4
4
years of professional experience
Work History
Caregiver
Private Home
01.2025 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Taught children everyday skills and language.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Front Desk Representative
Tru By Hilton
02.2024 - 12.2024
- Provided exceptional guest service, ensuring a seamless check-in and check-out experience.
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner.
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards.
- Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff.
- Conducted Vistar inventory management and efficiently placed orders to maintain stock levels.
Front Desk Representative
LaQuinta Inn & Suites
07.2023 - 01.2024
- Provided exceptional guest service, ensuring a seamless check-in and check-out experience.
- Monitored front desk traffic to enhance customer satisfaction.
- Handled multi-line phone systems and facilitated communication across departments.
- Resolved guest inquiries and complaints in a timely and courteous manner.
- Ensured accurate documentation and filing of guest information.
Front Desk Representative
Comfort Inn
04.2023 - 07.2023
- Provided exceptional guest service, ensuring a seamless check-in and check-out experience.
- Handled customer issues with professionalism and provided solutions to enhance guest experience.
- Assisted with busing and maintaining cleanliness in public areas to enhance guest satisfaction.
- Managed reservations, cancellations, and special request with professionalism.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
Sales Representative
Hillside Auto Mall Car Dealership
10.2021 - 01.2022
- Maintained strong customer relationships within the designated sales territory.
- Communicated product features and benefits to potential clients.
- Prepared detailed reports for management on sales activities.
Education
Certificate - Certified Nursing Assistant
Access Careers
Hempstead, NY07-2025
Social Sciences
Mandeville Tutorial Institute
01.2019
Bachelor of Arts (B.A) - Psychology
Northern Caribbean University
08.2021
Skills
- Relationship building
- Infant care experience
- Schedule management
- Activity planning
- Reading and storytelling
- Laundry
- Light housekeeping
Timeline
Caregiver
Private Home
01.2025 - Current
Front Desk Representative
Tru By Hilton
02.2024 - 12.2024
Front Desk Representative
LaQuinta Inn & Suites
07.2023 - 01.2024
Front Desk Representative
Comfort Inn
04.2023 - 07.2023
Sales Representative
Hillside Auto Mall Car Dealership
10.2021 - 01.2022
Social Sciences
Mandeville Tutorial Institute
Certificate - Certified Nursing Assistant
Access Careers
Bachelor of Arts (B.A) - Psychology
Northern Caribbean University
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