Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

EUGENE Johnson

Westbury,NY

Summary

Seasoned Collection Representative with comprehensive knowledge in debt recovery and negotiation. Familiarity with implementing effective strategies for customer repayment while maintaining high levels of customer service. Strong skills in communication, problem resolution, and account management. Have consistently achieved reduction in outstanding debts in past roles.

Overview

25
25
years of professional experience

Work History

Collection Representative

Debt Recovery Solutions of NEW YORK
Syosset, NY
04.2014 - Current
  • Managed inbound and outbound communication with customers regarding overdue accounts.
  • Negotiated payment arrangements to facilitate debt recovery and customer satisfaction.

Collections Manager

NATIONAL FINANCIAL SYSTEMS
WESSTBURY, NEW YORK
03.2000 - 07.2013
  • Managed collections team to ensure timely account follow-ups and resolution.
  • Developed training programs for new staff on collections processes and best practices.

Education

Some College (No Degree) - JUVENILE JUSTICE

Marist College
Poughkeepsie, NY

Skills

  • Negotiation
  • Account management
  • Debt recovery
  • Payment arrangements
  • Collections software
  • Customer relationship management

Accomplishments

  • TRAINING SEMINAR PROPER USE OF FDPCA PRACTICES

Timeline

Collection Representative

Debt Recovery Solutions of NEW YORK
04.2014 - Current

Collections Manager

NATIONAL FINANCIAL SYSTEMS
03.2000 - 07.2013

Some College (No Degree) - JUVENILE JUSTICE

Marist College

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