Calista Asante-Tannor
Cedar Grove,NJ
Summary
Hardworking professional with a background in administrative and sales roles. Successfully engages with customers, understands their needs, and effectively promotes products. Seeks to leverage customer-facing experience and marketing education to drive organizational growth.
Overview
4
4
years of professional experience
Work History
Crew Team Member
Rockin' Jump Trampoline Park
Wayne, NJ
06.2021 - 06.2024
- Promoted a welcoming atmosphere for customers by greeting them and delivering exceptional service, which contributed to a 15% increase in repeat customer visits, as measured by customer loyalty data, by adhering to company standards for service excellence.
- Collaborated closely with colleagues to enhance productivity, resulting in a 20% improvement in service times, as measured by team performance metrics, by sharing best practices, and supporting one another during peak hours.
- Oversaw inventory in the buffet area, identifying replacement needs and communicating them to kitchen management. This led to a 15% reduction in inventory shortages, as measured by weekly inventory assessments, by conducting regular checks and timely reporting.
- Operated the cash register accurately and efficiently, processing an average of 60+ transactions per shift, as measured by transaction logs, by maintaining a clear and organized workflow at checkout.
Cashier
atHome
Wayne, NJ
06.2021 - 08.2021
- Operated the cash register efficiently and accurately, processing an average of 100+ transactions per shift, as measured by transaction logs, by maintaining organized payment processing and minimizing wait times for customers.
- Processed returns and exchanges in accordance with store policies, resulting in a 10% increase in customer satisfaction scores, as measured by customer feedback surveys, by effectively communicating store policies and providing efficient service.
- Provided excellent customer service, contributing to a 15% growth in loyalty program enrollment, as measured by enrollment statistics, by actively engaging with customers and highlighting the benefits of the program during interactions.
Babysitter
Kim
Cedar Grove, NJ
09.2020 - 06.2021
- Assisted in language skill development by reading stories and providing homework support, which contributed to a 15% improvement in students' reading comprehension scores, as measured by assessments, by implementing targeted reading strategies and one-on-one assistance.
- Designed and executed instructional plans to enhance English proficiency, leading to a 10% increase in student engagement, as measured by classroom participation rates, by incorporating interactive and hands-on learning activities.
- Collaborated with parents to meet children's learning objectives, resulting in a 15% improvement in goal attainment, as measured by progress reports, by maintaining regular communication and providing resources for at-home learning.
Education
Bachelor of Science - Business Management
Kean University
Union, NJ05-2024
Skills
- microsoft suite, excel, google doc
- social media- SEO
- teamwork and collaborations
- adaptability
- customer relations
- train and development
Timeline
Crew Team Member
Rockin' Jump Trampoline Park
06.2021 - 06.2024
Cashier
atHome
06.2021 - 08.2021
Babysitter
Kim
09.2020 - 06.2021
Bachelor of Science - Business Management
Kean University
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