Calista Cannon
Cleveland
Summary
Dependable Collections Specialist and customer service representative successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
7
7
years of professional experience
Work History
Debt Collector/Customer Service Representative
Electric merchant systems
Cleveland,
07.2024 - Current
- Managed account collections by contacting clients via phone and email.
- Negotiated payment plans to assist clients in settling outstanding debts.
- Risk
- Compliance
- Problems solving
Legal Assistant
The Buckeye Law Group
Cleveland
01.2024 - 06.2024
- Organize case information
- Call clients
- Call insurance companies
- Personal injury
- Assisted with document production during the discovery process by organizing records and ensuring compliance with deadlines
Professional Debt Collector
Javitch Block
Cleveland
02.2022 - 11.2023
- Delivered exceptional customer service on collection calls and maintained a professional demeanor.
- Worked in call center environment handling outbound calls.
- Identified and contacted customers with overdue accounts
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained consistently high success rate of collecting on overdue accounts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Developed and documented collection procedures and policies
- Maintained high volume of calls
Direct Support Professional
NCC Solutions
Cleveland
03.2020 - 12.2021
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Customer Service Representative
Tide Dry Cleaners
Westlake
10.2018 - 01.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
John Adams High School
Cleveland, OHSkills
- Collection Calls
- Micro soft word , teams , outlook
- Call Center
- Communication
- Payment Acceptance
- Sensitive information
- Customer service
- Safety Behaviors
- Meal Planning and Preparation
- Developmental Disabilities
- First Aid
- Active Listening
- Customer Relations
- Filing
- Documentation
Timeline
Debt Collector/Customer Service Representative
Electric merchant systems
07.2024 - Current
Legal Assistant
The Buckeye Law Group
01.2024 - 06.2024
Professional Debt Collector
Javitch Block
02.2022 - 11.2023
Direct Support Professional
NCC Solutions
03.2020 - 12.2021
Customer Service Representative
Tide Dry Cleaners
10.2018 - 01.2020
High School Diploma -
John Adams High School