CALIXTE DESRIVIERES

I am a trilingual professional fluent in English, Spanish, and French, with over five years of experience in customer service roles that require strong communication skills, problem-solving abilities, and technical proficiency. My background includes working as a medical interpreter, which has refined my ability to manage sensitive and complex interactions with clarity and discretion. My special skills include excellent interpersonal abilities, enabling me to resolve conflicts effectively and genuinely understand customer needs, which are crucial components of effective customer service. I hold a Bachelor of Business Administration degree. I am currently pursuing a master's degree in the same field, which will equip me with advanced business knowledge and analytical skills relevant to this role.

Professional language expert with solid background in accurate and effective communication. Skilled in interpreting complex information, bridging language barriers, and enhancing understanding in diverse settings. Strong focus on collaboration and adaptability to meet evolving team needs, ensuring reliable support and achieving results. Proficient in multiple languages, cultural sensitivity, and maintaining confidentiality.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

• Certificate of HHA Course Completion, Nursing Courses Online (January 2017)
• Certificate for Radio Operator Communication Course (February 2005 – May 2006)
• Certificate of Interpretation, Compu-Estrella Abreu (January 2000)
• I am enrolled in a 40-hour medical interpreting course with Alta Language Services, which started on January 13th, 2025.