Caliyah Valcin
Brooklyn,NY
Summary
Customer service professional with 7+ years of experience in patient care and retail, skilled in handling high-volume interactions, multitasking under pressure, problem-solving, and delivering exceptional client support. Committed to providing positive customer experiences, and contributing to a collaborative team.
Overview
5
5
years of professional experience
Work History
Home Health Aide
New York Healthcare Select
Brooklyn, NY
09.2022 - Current
- Delivered empathetic, solution-focused customer service by actively listening to client needs, addressing concerns, and providing clear information.
- Maintained calm, professional communication in high-stress situations while managing multiple priorities and sensitive information.
- Built trust and rapport with clients and families through respectful, patient, and reliable service, ensuring a positive customer experience.
Home Health Aide
Hamaspik
Brooklyn, NY
01.2022 - 08.2022
- Provided compassionate, hands-on care to support clients’ daily living needs while promoting comfort, dignity, and independence.
- Built trusting relationships with clients and families through emotional support, companionship, and attentive care.
- Ensured client safety and well-being by maintaining a clean home environment and closely observing changes in physical or emotional health.
Retail Sales Associate
Primark
Brooklyn, NY
10.2020 - 01.2022
- Proficient in point-of-sale operations and customer engagement, consistently ensuring smooth transactions and a positive shopping experience.
- Assisted with stock replenishment and organized merchandise displays to maintain product availability and an appealing sales floor.
- Delivered fast, friendly customer service in a high-volume environment while maintaining a clean, organized, and welcoming store.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York (City), NY12-2022
Skills
- Skilled in data entry with high accuracy and attention to detail
- Proficient at multitasking in fast-paced environments while maintaining efficiency and quality
- Highly adaptable, quickly adjusting to changing environments and priorities to ensure smooth workflow
- Strong customer service skills, delivering professional, solution-oriented support and maintaining positive client relationships
Timeline
Home Health Aide
New York Healthcare Select
09.2022 - Current
Home Health Aide
Hamaspik
01.2022 - 08.2022
Retail Sales Associate
Primark
10.2020 - 01.2022
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice